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Untere Mattenstrasse 39View Map
5/5 - Excellent
(177 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of Alpenstern

#9 of 109 hotels in Zermatt (177 reviews)

Overall Rating (5)

Cleanliness (5)

Sleep Quality (5)

Value (4.5)

Service (5)

Location (4.5)

Rooms (5)

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by Adrian W on 27 Jan 2017 (Couple Traveller)

This was not as expected. In a very, very good way! Best service ever at a hotel in Europe. All of the kind ladies from receptions to restaurant to housekeeping were super friendly and went out of their way to be of every assistance. The rooms were way bigger, brighter, newer and more charming than in the pictures. Very well appointed with many amenities. The spa is excellent and was a highlight. The breakfast was very good, and hotel also provides a complimentary afternoon tea every day.

Very modern with amazing staff!!

by evian87 on 21 Jan 2017 (Couple Traveller)

My boyfriend and I stayed five nights this week and had an incredible time. The reception team, especially Sandra, were incredibly friendly and answered all of our questions to ensure we had the best vacation. Sandra made us feel at home and was incredibly welcoming!! She took the time to get to know us during our visit and went above and beyond!!! The hotel was very modern and clean and we relaxed in the indoor/outdoor pool after a day of skiing!! I also really enjoyed a massage in the hotel!...
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Brilliant hotel! Truly enjoyed our stay here

by Nanda S M M on 09 Jan 2017 (Couple Traveller)

As others have written, the hotel is indeed very new and the décor is amazing with good use of wood and stone. The rooms are large, beds comfy and the bathroom was very spacious. We truly felt cared for, bathrooms slippers and robes were provided in the rooms and the toiletries and amenities were always well stocked. Around 4-6pm, a lady comes around with a trolley asking if we need more toiletries etc. The variety of food at breakfast is splendid and they also have a coffee maker and a juice ma...
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Great hotel

by Minche M on 09 Jan 2017 (Couple Traveller)

Very nice people and reception. The hotel is cozy and nice, And very good location!! Breakfast is very good, broad, and for all Kind of taste. Spa area from the hotel is very good and perfect after sky. A very good option to stay

Resourcing stay in the heart of the Swiss Alps

by vilavo on 28 Dec 2016 (Family Traveller)

The hotel was newly bult (2016) and the material selected are all natural. The wood and the stone are nicely mixed. The breakfast buffet is incredible. All the personal are very nice and helpful. If you are tea addicted, you will be stunned by the amazing choices of tea (from tea bags to full leaf varieties). The tea time (4pm-6pm) buffet is provided by several home cake, hot wine, selected tea or coffee. You can relax after your ski in the beautiful spa. The internal/external swimming pool has ...
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Hotel Location


Untere Mattenstrasse 39

Zermatt, Valais, Switzerland

About Alpenstern



Bar and lounge
Airport shuttle
Handicapped accessible
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Baby sitting
No smoking
Conference room
Safe deposit box
Sauna bath
News stand
Cable satellite tv
Hair dryer