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Best Western Gatwick Moat House

Longbridge Way Roundabout, Gatwick Airport, HorleyView Map
3.5/5 - Average
(1105 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of Best Western Gatwick Moat House

#6 of 11 hotels in Horley (1105 reviews)

Overall Rating (3.5)

Cleanliness (4)

Sleep Quality (4)

Value (4)

Service (4)

Location (4.5)

Rooms (3.5)

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Poor stay

by Dani V on 27 Jan 2017 (Family Traveller)

Check in very basic we only were told were our room was and parking ticket. Room extremely cold no heating in it ( no radiator) we called reception and they gave us a portable heater which wasn't enough. Service in the bar was extremely slow. We ordered some food which took longer than 25 min and when we got it, surprise !! It was cold !!!. We did not say anything because we were already disappointed with the hotel in general so we won't come back.

Cold Restaurant and Bar

by MALCOLM M on 22 Jan 2017 (Couple Traveller)

My wife and I stayed at this hotel for a nights bed and breakfast prior to flying. We ate before arriving at the hotel, checking in and then going to the bar for a drink. However the area was very cold and we could have done with our coats on. After one drink we returned to our room which was comfortable but was a little bit tired decoration wise but was at least warm. The next morning we went down for breakfast and were amazed to find the area being heated by convector heaters, which on a fros...
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by matty53 on 21 Jan 2017 (Couple Traveller)

We arrived late, 21.15hrs. Check in was basic with no pleasantries. We were told that the restaurant was on the first floor & that was it. Having taken our luggage to our room & quickly freshened up we went to get something to eat only to be told that the kitchen was closed. We were told to go to the travelodge next door. Very helpful staff in this hotel. We returned to our hotel and room. It was a very basic room & a little "tatty". The bed was small & uncomfortable with flat, well used pillows...
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by undefined on 18 Jan 2017 (Family Traveller)

This hotel is average and it is because the rooms are basic and kept to a good standard but the beds aren't best but could be more comfortable. The onsite resturant is pretty average too as the food is quite basic but layout is good so overall I would only suggest it is purely ideal for a rest stop for onward travel as it quite close to airport which is fantastic but that's it really.

Close to Gatwick Airport and there's a shuttle!

by Canada-Malibu-Barbie on 18 Jan 2017 (Couple Traveller)

We had a early morning flight back to Canada and had just arrived from Paris so it made sense to stay near the airport. The hotel and the room were both fairly dated but in good shape. The room was quite spacious and even though it was just hubby and me, we had a bed plus bunk beds (could have taken in a few boarders!). The shuttle runs regularly to and from the hotel so that was also an added bonus. The shower was a little confusing to try and work but we sorted that out. There was no fan in th...
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Hotel Location


Longbridge Way Roundabout, Gatwick Airport, Horley

london, england, united kingdom

About Best Western Gatwick Moat House



Bar and lounge
Airport shuttle
Elevator lift
Reception 24 Hrs
Dry cleaning
Air conditioner
No smoking
Conference room
Currency exchange
Medical assistance
Safe deposit box
News stand
Cable satellite tv
Coffee maker
Complimentary toiletries