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Best Western Plaza Kokai Cancun

Av Uxmal No 26 Sm 2 AView Map
3/5 - Average
(114 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of Best Western Plaza Kokai Cancun

#128 of 182 hotels in Cancun (114 reviews)

Overall Rating (3)

Cleanliness (3.5)

Sleep Quality (3.5)

Value (3.5)

Service (3.5)

Location (4)

Rooms (3.5)

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Gave away our reservation!

by Keels13 on 06 Jan 2017 (Friends Traveller)

Had a reservation for months, gave it away less than 24hrs before our arrival. To make it worse it was New Year's Day, peak season, everything was booked out. Were rude and not helpful! I wouldn't ever consider staying here if in Cancun again. Would recommend if you do stay here to pay in advance as they just freely give away your room without a care.

Overbooked with no discount for altered stay

by Luke H on 02 Jan 2017 (Couple Traveller)

Arrived late at night. They overbooked our room and forced us to go to another hotel across the city. Front desk did not offer any discount for (or care at all about) the inconvenience. Terrible experience.

great choice to stay and visit Cancun downtown

by Siavoch on 31 Dec 2016

We traveled Mexico as a couple and stayed in Plaza Kokai for our last night there. It's quite close to ADO bus terminal and also Cancun downtown. We had planned to take a bus to Cancun airport, therefore, this place was in ideal location for us. The staff in Plaza Kokai were very professional and polite. We were provided with clean (and kinda warm) towels a few minutes after we checked in. Our room and its bathroom were really clean. We felt very safe and welcome in Kokai hotel. We asked for a ...
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Penelope

by Estoril65 on 03 Nov 2016 (Couple Traveller)

Apart from having to change rooms as the noise of the traffic was a bit much after 24 hours travelling there is nothing I can fault this hotel for. It has a pool, bar, roof terrace, clean and well appointed rooms, polite and helpful staff and is in a good location for buses to the beach and beyond. My only (minor)negative comment would be the lack of a fridge in the room. And if the staff don't speak perfect English - shame on you. Learn the basics of Spanish. This is Central America not Centra...
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Good if you're passing through

by Isobel T on 20 Aug 2016 (Couple Traveller)

We made the mistake of staying in Cancun for 3 nights before taking a flight out of Mexico. This hotel however was the only saving grace. Nice staff. You can ask for an extra key card for the A/C. It's far away from the beach though, most of which are only accessible through other hotels. A good place to stay if you're passing through. The Spanish restaurant next door is pretty good too.
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Hotel Location

Address

Av Uxmal No 26 Sm 2 A

Cancun, Quintana Roo, Mexico

About Best Western Plaza Kokai Cancun

CHECK IN 11:00 AM
CHECK OUT 12:00 PM

Amenities

Wifi
Parking
Pool
Bar and lounge
Gym
Business center
Restaurant
Concierge
Tour desk
Elevator lift
Reception 24 Hrs
Baby sitting
Air conditioner
No smoking
Banquet facilities
Conference room
Medical assistance
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries
Laundry