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Chaaya Citadel Kandy

124, Srimath Kuda Ratwatte MawathaView Map
4/5 - Good
(2233 reviews)

Why This Hotel?

Good Location

Room Type

Room Types

Review and Rating of Chaaya Citadel Kandy

#9 of 64 hotels in Kandy (2233 reviews)

Overall Rating (4)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4)

Service (4)

Location (4.5)

Rooms (4)

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by Shari O on 25 Jan 2017

What an amazing place with top notch customer service! Beautiful spacious rooms. The swimming pool was wonderful. Did not want to leave! Good menu selection. Right on the river with great views . Serene.

Excellent service

by Asanka I on 24 Jan 2017 (Family Traveller)

Stayed for two nights at this place with my wife and two year old daughter and we had a wonderful time. So lets start with plus points: Service, food and location is the main heilight; negative points: well, I don't have any. Definitely recommend this place.

Bitterly disappointed!

by ChristianHKG on 22 Jan 2017 (Couple Traveller)

After I have been to the Cinnamon Lodge Habarana (same group as this one) just before, I had very high expectations of this place - and got bitterly disappointed! Unfortunately I can mention two positive things only: the very friendly reception staff and the location of the hotel. People at the reception were lovely and friendly and the hotel is beautifully located at the river. The room was very outdated and looked like being stucked in the 1980s. The overall appearance was not very tidy (inclu...
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loving Kandy hospitality

by JasmineHathiramani on 21 Jan 2017 (Friends Traveller)

Celebrated my son's birthday in the Pool pavillion @ Citadel. The staff was so wonderful and accomadating despite the rainy condition. The kids loved the food & the set up. Mr.Keneth the F&B mng was wonderful! Thank you "Citadel" for the memorable experience.

Nice hotel; lackluster service

by Sara K on 20 Jan 2017 (Couple Traveller)

Visited in January, hotel was nice and picturesque, however service was a little lackluster, multiple calls to the front desk resulted in lots of platitudes and no action,my husband and I were there on our honeymoon, when we arrived we were told our room wasn't ready and shortly after were told we have been "upgraded"... our new room however had two single beds :) we tried calling the front desk multiple times and were told it was being fixed... but nothing happened- eventually we gave up! Only ...
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Hotel Location


124, Srimath Kuda Ratwatte Mawatha

Kandy, Central, Sri Lanka

About Chaaya Citadel Kandy



Bar and lounge
Elevator lift
Baby sitting
Air conditioner
Safe deposit box
Mini bar
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries