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Crowne Plaza Hangzhou Grand Canal

333 Shangtang Road (Shangtang Lu)View Map
4/5 - Good
(219 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of Crowne Plaza Hangzhou Grand Canal

#65 of 2,315 hotels in Hangzhou (219 reviews)

Overall Rating (4)

Cleanliness (4.5)

Sleep Quality (4)

Value (4)

Service (4)

Location (3.5)

Rooms (4)

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A for Effort / B- for Quality

by Tamar3 on 20 Oct 2016 (Family Traveller)

The hotel tries to be a top notch hotel. It really does. But somehow it doesn't quite make it The room was spacious, comfortable and full of all gadgets and goodies - but smelled slightly of mildew and the carpet was stained The dinner buffet was full of great looking choices - but although the food was decent it was no more than that The pool looks amazing but the water was chilly and you need a bathing cap (which didn't go over well with the boys) But the staff did their utmost to attend...
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Disappointing

by CPP500 on 09 Sep 2016 (Couple Traveller)

We arrived here and on entering room found it to smell very strongly of cigarettes. Every has a strong smell attached to it including the phone when I tried to get thru to the front desk for a different room. 40 minutes and two phone calls later we moved rooms. If that wasn't enough tried to order a cocktail listed on their menu only to be told there were no cocktails available despite several staff members standing around the bar area doing nothing. Hope breakfast helps to redeem my thoughts ab...
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Very good hotel

by tim7482016 on 03 May 2016 (Friends Traveller)

This is the second time I stayed in this hotel, but the hotel had changed the name, now its called "HAIWAIHAI Crowne hotel" not a IHG hotel anymore. But it is still very good. The room is very big and the bed is very soft, the breakfast is prefect and especially the pancake.

an EXCELENT HOTEL

by pedro1950 on 25 Mar 2016 (Business Traveller)

after my terrible experience in my prior shanghai, rayfont hotel, seems that paradise exist, arriving the bell boys went to open my door to the taxi, took care immediately of my luggage, in hotel reception people speaking English, despite we arrive three guest at same time all three were taking care with prompt ens and courtesy, room as it should be, the heated roof swimming pool excellent, their business center, nice staff that tries to be helpful, but not at level they should be, but you can...
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very nice place to stay in Hangzhou!

by Nodirbek I on 22 Mar 2016

this fascinating place to stay when you are in this lovely city. ladies at reception extremely helpful and always smiling Rooms are very clean and spacious! Walking distance from interesting places with lots of cafes and restaurants!
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Hotel Location

Address

333 Shangtang Road (Shangtang Lu)

Hangzhou, Zhejiang, China

About Crowne Plaza Hangzhou Grand Canal

CHECK IN 2:00 PM
CHECK OUT 12:00 PM

Amenities

Wifi
Parking
Pool
Bar and lounge
Gym
Business center
Restaurant
Airport shuttle
Handicapped accessible
Concierge
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Golf course
Conference room
Currency exchange
Safe deposit box
Sauna bath
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Microwave
Hair dryer
Complimentary toiletries
Laundry
Pets allowed