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DoubleTree by Hilton London – West End

92 Southampton RowView Map
4/5 - Good
(2798 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of DoubleTree by Hilton London – West End

#369 of 1,080 hotels in London (2798 reviews)

Overall Rating (4)

Cleanliness (4)

Sleep Quality (4)

Value (3.5)

Service (4)

Location (4.5)

Rooms (3.5)

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Surprisingly quiet rooms and central location

by Mike H on 26 Jan 2017 (Business Traveller)

This was my 2nd time staying at this hotel and it was very enjoyable. I believe they must have upgraded the room interiors since my last visit as everything looked very modern. The location is great and walkable distance to many attractions in the evening. The service was excellent, especially Erkan as he greeted me with a welcoming smile every morning as he seated me for breakfast. I'd definitely recommend this hotel for both business and leisure travel.

Good and Bad points

by Tina130411 on 26 Jan 2017 (Family Traveller)

As a Gold member and promised a free upgrade next time we stopped (our room was not clean last time), we were very disappointed to be put in a room that was not as good as the as our visit and the air conditioning and extractor fan in the toilet were not working, I asked if we could please swap rooms but was told an engineer would be up soon. Our family waited for over half an hr, again very disappointing and the air conditioning did not work correctly and the extractor in the toilet never work...
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Not great

by JP123S on 25 Jan 2017 (Couple Traveller)

As mentioned in a previous Hilton review, when you book with this name (and pay the fairly expensive prices) you expect quality, this was not our experience in this hotel. We had a bad experience with a very rude member of staff, one of the dishes of food we ordered via room service was inedible and our order was also incorrect. This issue has been raised with the hotel but this was really not good service. The room itself was fine, very small, but clean and comfortable. Overall, a nice enoug...
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Always pleasent

by Daniel W on 23 Jan 2017 (Couple Traveller)

I've stayed here a few times and always have a nice stay with little to complain about. My only suggestion for improvement would be a little more awareness of noise from early morning cleaning staff on the corridors! Otherwise a nice hotel with great facilities.

West End Comfort and Convenience

by hev1954 on 23 Jan 2017 (Family Traveller)

The location of the Doubletree Hilton West End is excellent not only for the west end shows but also for easy access to convent garden and a very large selection of resturants. Our party would strongly recommend this hotel for a short break within easy access of the capitals attractions.

Hotel Location


92 Southampton Row

london, england, united kingdom

About DoubleTree by Hilton London – West End



Business center
Airport shuttle
Tour desk
Elevator lift
Reception 24 Hrs
Dry cleaning
Air conditioner
No smoking
Conference room
Currency exchange
Safe deposit box
Sauna bath
Security guard
News stand
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries