Grand Serenaa , pondicherry

We stayed here on 24th December and found it pleasant. Big clean rooms, great beds,big white fluffy dry towels. The wi-fi could be problematic. The food at xmas buffet was excellent, with a large variety catering for all. The previous review from keen photographer 11 does not reflect our experience nor the good quality of the hotel.

I had to ask for towels when we arrived and when they came they were still damp. Yes it had been a rainy day but is this a 3+star hotel or not? We had to ask again for towels on day 2. Air cond was able to partly drop the humidity. Ceiling fan appreciated. No in room safe nor any coat hangers until I also asked for some to help dry our damp clothing. Bathroom in room 209 needs a good clean. On day 2 this was attended to a little better. Hotel management should also note the poor condition of som...

I visited Pondicherry with my friends to chill and there is no better place than Grand Serena. Very good hotel. Lovely rooms. Amazing view. The rooms were neat and huge. The food was amazing, the staff courteous, the amenities were nice. Must recommended

I stayed with my family. We had a superb time over there. The property is awesome, well maintained. The rooms were spacious with a nice view.The food was also good in taste. We were overjoyed from the services of Mr.Raja & Ms.Pema from the reception staff. The restaurant staff Mr.Raj Shekhar, Surgnam, klai & Praba were ecstatic in their services. Well done. Highly recommend this place for relaxing and superb stay.

Well hotel does not have Gym. It is too far from the beach or from downtown. Rooms are horrible. Some people on the front desk are nice. However they have no coordination. One person will quote you verbally some amount for car taxi etc and next day when you are going to call cost will be at least double. Be careful once they find out you are from US all the prices goes up by at least 1500 rupees. If you pay them extra money they will say that will return you change. Later when you ask they wil...