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Hope Lake Lodge & Indoor Waterpark

2177 Clute RdView Map
4/5 - Good
(635 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of Hope Lake Lodge & Indoor Waterpark

#1 of 1 hotels in Virgil (635 reviews)

Overall Rating (4)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4)

Service (4.5)

Location (4)

Rooms (4.5)

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DO NOT GO THERE

by Vladimir A on 26 Jan 2017 (Family Traveller)

Very poor customer service. Representatives are helpless. Their supervisor manager Niki was yelling at me... very rude, nonprofessional and inappropriate. I lost more than 600$ due to their negligence and awful customer service. They do not care about you, and just making money even when this is against common sense and looks like a fraud. I cancelled my trip due my kid sickness, and by their "policy" they took all my money for 3 nights before the trip, no even partial refund. Very strange and...
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Wedding Ceremony

by undefined on 08 Jan 2017 (Friends Traveller)

We had the pleasure to be apart of our good friend's wedding at Hope Lake Lodge. As someone in the service industry I tend to be a little critical of establishments like this. Well I was blown away the second I walked through the door... my first Lake Lodge employee encounter was with the bellhop. He greeted us with a genuine smile from ear to ear. He was extremely helpful with our HEAP of luggage and ski equipment. And once again the gentleman at the desk greeted us with a huge smile and was ...
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Great Getaway!

by melg2242 on 04 Jan 2017 (Couple Traveller)

Went for a 1 day getaway and really enjoyed the whole stay. Check in was quick and Cindy was very helpful and had a great personality. Suite was clean and spacious. There is a pool and hot tub plus a waterpark if you want to buy a ticket. We will go again.

Wonderful Experience

by Sara P on 03 Jan 2017 (Family Traveller)

We took our children for a quick overnight to end their Christmas Vacation and we loved it. The staff was amazing starting with Mark when we checked in and continuing to everyone we met throughout our stay. We had a beautiful room with so much space and the ease of eating/cooking in made traveling with 4 pre-teens much easier.

Nice family Christmas getaway

by Missyjf on 01 Jan 2017 (Family Traveller)

This was our 3rd year to visit over Christmas. Staff was friendly and rooms were clean. Waterpark was fun and a lot of lifeguards and kept clean. The only negative was that there was less activities offered for families than last 2 years. The Acorn restaurant was good and the ski resort mountain coaster was fun. Would return again!
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Hotel Location

Address

2177 Clute Rd

Cortland, New York, United States

About Hope Lake Lodge & Indoor Waterpark

CHECK IN 4:00 PM
CHECK OUT 11:00 AM

Amenities

Wifi
Parking
Pool
Bar and lounge
Spa
Gym
Restaurant
Handicapped accessible
Concierge
Valet parking
Massage beauty center
Elevator lift
Reception 24 Hrs
Baby sitting
Air conditioner
No smoking
Conference room
Safe deposit box
Sauna bath
News stand
Atm cash machine
Laundry