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Hotel Hermes

Via Luigi Alamanni 11View Map
4/5 - Good
(265 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of Hotel Hermes

#309 of 421 hotels in Florence (265 reviews)

Overall Rating (4)

Cleanliness (4)

Sleep Quality (4)

Value (4)

Service (4)

Location (4.5)

Rooms (3.5)

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Avoid !!!! Horrible customer service

by Isis R on 07 Aug 2016 (Couple Traveller)

This hotel is not flexible. I booked the room through a travel website, wanted to reschedule my stay for the next day, willing to pay the difference, the travel agency contacted them, but they rejected our request. I also email the hotel a couple of times but they never contacted me. On other words I lost time and money.

Better for Budget Travellers and Backpackers

by RuwanthiG on 16 Jun 2016 (Friends Traveller)

We were really disappointed with this hotel. First although they said that the hotel was on the first floor and no lifts, in reality we had to climb three floors to arrive at the reception. Being middle-aged travellers with heavy luggage it was not easy to lug our bags up all those steps and there was no one to help either. Fortunately we got a room on the same floor but the other rooms were on floors above so beware. Secondly the rooms although spacious was gloomy and absolutely not sound proo...
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Spacious Room , Very Good Location

by undefined on 13 Jun 2016 (Friends Traveller)

The hotel is just next to the main station of florence which is Santa maria Nouvella, and every where we wanted to go was only 10 minutes walk, the hotel itself was ok , Nothing bad Nothing special , we stayed 2 nights and the cleaning lady forgot to clean our room but as soon as we mentioned it , they cleaned it , so problem solved, Just be careful that they charge you 10 € per room at the end not 10€ each person. The breakfast was normal and to be honest we didn't care cause we wanted a coffee...
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Very nice service!

by Elena M on 03 Apr 2016 (Solo Traveller)

I arrived at Hotel Hermes in the evening, had a reservation done through booking. The girl in reception was extremely nice, not only regarding all that it has to be with the hotel itself but a great tourist informant. She gave me a map and basically a fast lesson about Florence while she marked all the important places to see and accompanied by her personal opinion and tips. The only thing that did not make it perfect was the perfume in the room, something in the curtains I think, a fragrance t...
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A joke

by Oren H on 16 Apr 2015 (Couple Traveller)

Me and my wife visit italy to celebrate our Honeymoon. We made a resevation at hotel hermes main site (a big mistake) after choosing English language, And after we saw details about the hotel that have double bed and private bathroom we decided to order. We get a confirmation in English. One day before we arrive to florence, Italian guy said to us that in our confirmation wrote in italian - Common bathroom!! I was very surprised because thats not what i was choose and English confirmation...
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Hotel Location


Via Luigi Alamanni 11

Florence, Tuscany, Italy

About Hotel Hermes



Bar and lounge
Tour desk
Elevator lift
Reception 24 Hrs
Baby sitting
Air conditioner
No smoking
Golf course
Safe deposit box
Cable satellite tv
Hair dryer
Pets allowed