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Hotel Indigo NYC Chelsea

127 West 28th StreetView Map
4/5 - Good
(1290 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of Hotel Indigo NYC Chelsea

#288 of 464 hotels in New York City (1290 reviews)

Overall Rating (4)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4)

Service (4)

Location (4.5)

Rooms (4)

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Never use Getaroom

by Terri T on 25 Jan 2017 (Friends Traveller)

We had a death in the family a week before my scheduled stay at this Hotel where I stay every MLK weekend. The Hotel was very nice and had no problem with refunding my but after two days on the phone with Getaroom, they would not give me the refund. Their customer service is terrible and everyone I spoke to gave me a slightly different answer. Trip Advisor should stop using them as should the IHG Group.

Affordable option in NYC

by Sydney H on 22 Jan 2017 (Friends Traveller)

Had a great stay at the Indigo. Room was on the smallish side, but it was clean, modern and quiet. Location was outstanding and was in walking distance to Penn station and Times Square. Staff was friendly and let us check in early which was great. This is a great option if you are looking for something affordable in NYC!

Good location

by MDM13 on 19 Jan 2017 (Couple Traveller)

Good location ideally situated for Madison Square Garden, easy walking distance to Empire State Building, Times Square etc. Handy for subway. Friendly staff. Hotel currently being refurbished so reception area was a makeshift cold and dusty space I felt sorry for the reception staff. Bar lacked atmosphere which was why it was mostly empty. Roof bar was closed. Room was large but could do to be upgraded, stains on carpets and upholstery which I would not expect to find. Comfortable bed, very cle...
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by Carmela C on 11 Jan 2017 (Family Traveller)

This property had so much potential but 30 minutes after checking in, I was astonished to find another guest opening the door to my room with their room key! I immediately called Front Desk to inform them and they vehemently apologized but did nothing else to make me feel at home/comfortable about the situation, which has forced me to write this review. I was also turned off by the construction that was going on during my stay; I would not have booked had I known this was ongoing. Safe to say I ...
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Renovation taking place

by Manuel S on 08 Jan 2017 (Solo Traveller)

I stayed st this Hotel Indigo and was one of the toughest and worse experience in my travels. The hotel is being renovated and changing names so it's a shell with a lot of work going on. The city is working on the streets and they closed the street when I arrived and when you add heavy snow, it makes it even more difficult. Lastly, plenty of parking but none of its cheap. There is a lot to do within walking distance but would recommend staying elsewhere until they fix all these issues.

Hotel Location


127 West 28th Street

new york, new york, united states

About Hotel Indigo NYC Chelsea



Bar and lounge
Business center
Airport shuttle
Elevator lift
Reception 24 Hrs
Dry cleaning
Air conditioner
Conference room
Safe deposit box
News stand
Cable satellite tv
Hair dryer
Complimentary toiletries
Pets allowed