Hotel Silver Arcade , Māldah

I had booked this hotel through Yatra on 26/11/2018. My booking reference no 2611811365507. My stay was from 04/01/19 to 06/01/19 for a Rotary Conference. A few days prior to my travel I rang up the hotel to reconfirm the booking which the hotel. The lady at the other end, called back and confirmed the booking. We reached the hotel on the morning of the 4th. The hotel refused to honour the booking. In-spite of having rooms they refused to give us rooms.The manager was down right rude. We were...

Hotel is very well located, Seems a new property. So quite clean. Good size rooms. Very helpful employees. However it's a very small hotel. Most rooms are on 2nd floor. The floor above is their restaurant and Bar.The Floor ceiling thickness is not good to hide the sound from the restaurant and the bar. So till about 1.30/2.00 am tables and chair movement sounds are crystal clear in the bed rooms below till the staff leave after cleaning and setting the place for next day. And than the noise star...

This is a six month old three star hotel in the city, just next to the flyover.Everything is mint new and maintenance is good too.Reliance Electronics is on the ground floor and they have basement parking,also.On the top floor is the restaurant on one side and restobar on the other.Overall all service is of the highest standard.We were served by Mr Jyoti and his excellent behavior made our visit memorable.

The hotel is far from Malda railway station, but worth it. The USP of this hotel is the staff. Excellent support from staff. The single room in which I stayed was a bit small, but had good interiors and all the facilities. The bath room had body lotion/shampoo/cream. Dental kit/oil etc were absent. The house keeping staff missed to clean my room when I returned in evening, however they were nice enough to offer me a temporary room till the cleaning was done. It was a large double bed room with ...

When it comes to luxury hotels, Silver Arcade has a sterling reputation in Malda. I found their hospitality quite appreciable. The rooms quality is very very good with Normal Tariff. However, there remain certain areas of improvement. Let's start with the pros first: *Situated in the heart of city with Bus Stop at a walking distance. *Well trained staff at the reception. *Visually delightful lobby and rooms. *Very good quality furniture. *Large interior in Suite Room. *Very good quality Food at ...