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Hotel Universo , Florence

Piazza Santa Maria Novella 20View Map
3.5/5 - Average
(493 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Hotel Universo Review and Rating

#256 of 421 hotels in Florence (493 reviews)

Overall Rating (3.5)

Cleanliness (4)

Sleep Quality (3.5)

Value (3.5)

Service (3.5)

Location (4.5)

Rooms (3.5)

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Near train station

by entropy5016 on 22 Jan 2017 (Family Traveller)

I chose this hotel mainly because of its proximity to the Santa Novella station. I wanted to go down to Florence and not face the inconvenience of wondering how to get to my hotel. We were able to drag our trolleys out of the train station cross the street and in the Square, found ourselves in this hotel's lobby!! 😊 The design of the hotel is modern but the rooms looked old, spacious, facilities were clean. It had an elevator but only access to some floors. We walked to the duomo and the rest ...
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Good and not so good.

by Moschi1 on 13 Jan 2017 (Couple Traveller)

We booked a 'Superior room with city views', but ended up in a claustrophobic box with no view. After 10 mins we had to leave the room. There was literally nowhere to put our luggage. We explained the problem to Suzanna in reception who kindly let us use the room next door, which was at least big enough to open out our suitcases. The next day we arranged to be moved to the 2 floored suite at the top of the building, which also has a terrace. No complaints here AT ALL. Beautiful decor and large c...
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Downtown hotel...

by bogdan a on 18 Oct 2016 (Friends Traveller)

We stayed for a few days in this hotel visiting Florence.It's a very clean place in a Plazza near Duomo.You can only have room and breakfast here.Staff it's very nice and caring,rooms are very clean everyday and bathroom also.Still, I guess the rooms needs one or two more light balls cause it's a little bit dark inside.Food is good and fresh.Prices are ok ,not expensive for a hotel downtown in a city like Florence.It's a very good hotel for tourists,busyness,transit...I would recommend it anytim...

Great experience; great value, A/C weak, superb location

by NYChichi on 14 Oct 2016 (Family Traveller)

I stayed at this hotel in April (2010) while traveling in Italy with my sister. I had never been to Florence and wanted a close location to the train station. This hotel offered a great rate for a double.Easy to find, right across from Sta. Maria Novella, this church takes your breath away. The room was spacious, decent breakfast, standard fare in a small room. The lobby was small, but the Front Desk staff was very welcoming. Do not recalled an elevator-- the hallways were kind of dark. We had a...
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great location & good price

by Esra A on 29 Sep 2016 (Family Traveller)

The room was spacious even though we were 3 people and clean. Breakfast was good and the staff very helpful. The location is great. Its only a few minutes walk from the train station and close to other tour meet up points. There are nice restaurants all around the hotel aswell.

Hotel Universo Address


Piazza Santa Maria Novella 20

Florence, Tuscany, Italy

About Hotel Universo



Bar and lounge
Elevator lift
Reception 24 Hrs
Baby sitting
Air conditioner
No smoking
Pets allowed