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Ibis Xi'an Heping

59 Heping Road Bei Lin, Shaanxi District, Bei Lin DistrictView Map
4/5 - Good
(762 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of Ibis Xi'an Heping

#36 of 2,503 hotels in Xi'an (762 reviews)

Overall Rating (4)

Cleanliness (4)

Sleep Quality (4)

Value (4)

Service (3.5)

Location (4)

Rooms (4)

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Terrible internet & service

by inggried on 01 Dec 2016

The room is not so bad but the service is terrible. We have booked a room under 2 booking, and have high lighted this to the front office staff. However still they didn't capture the 2nd booking to their system. And they have locked our room, not allow us to enter and at the same time ask we to show again the 2nd booking paper (which is inside the room of course). We have to shouted at them only they allow us to enter the room to get the paper. However when we're inside the room, the from office...
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For the price you get a decent room at a top location

by Jordy T on 22 Nov 2016 (Friends Traveller)

Firstly the room rates are really cheap. Don't have great expectations of the room or facility's and you won't be disappointed. I had a standard single room. The room was clean and basic amenities were given for free. The check-in went ok. There staff spoke a little bit English so no Google translate needed. Be prepared to pay in cash the deposit, which was for me 100 rmb. Though the hotel tourist office I had booked a tour for the terracotta warriors. And later an airport transfer. Both time...
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Communication not so great!

by pebblesp2015 on 22 Nov 2016

The room itself was perfectly fine with amenities on hand yet on checkin though we paid an overly high bond of $500 yuan when we checked out we paid the room cost and was not refunded the bond, they said it would be return in 5 days yet it has now been almost three weeks! No contact has be given to us about this either, very disappointed and would not return. We were confused why we were paying the room fee on top of the bond and not just it being taken out of the bond to begin with and been ref...
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Disappointing stay at Ibis

by sunnylooi55 on 09 Nov 2016 (Friends Traveller)

Not satisfied with Ibis Xian when compared to Ibis Chengdu which is much efficient and clean. Breakfast is horrible with 28 yuan, Ibis Chengdu is only 15 and served pretty good food. Toothbrush is not even replaced after 3 days. Location wise is ok for tourist with bus stop just in front and near the old wall and a park within walking distance. Guessed there are many hotels in Xian in the same range of price as Ibis, Ibis is not my recommendations.

Good location and decent room

by crazystorm on 07 Oct 2016 (Solo Traveller)

Stayed there 2 nights. Overall good experience. Pros: located near one of the gates to the city walls. Not far by cab or bus to the train station, airport shuttle, muslim quarter & drum/bell towers. Decent size room with small but ok shower. They allow me to check in a bit earlier. Cons: staff doesn't speak English or very little and the AC in the room wasn't working properly (same temperature no matter how low you put the thermostat). Also it's close to the road so you can hear the honking ha...
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Hotel Location


59 Heping Road Bei Lin, Shaanxi District, Bei Lin District

Xi'an, Shaanxi, China

About Ibis Xi'an Heping



Bar and lounge
Business center
Airport shuttle
Handicapped accessible
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Golf course
Conference room
Currency exchange
Safe deposit box
Sauna bath
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries
Pets allowed