Travelling as          Guests

Intercontinental Nairobi

City Hall Way, P O Box 30353, P O Box 30353View Map
3.5/5 - Average
(916 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of Intercontinental Nairobi

#20 of 162 hotels in Nairobi (916 reviews)

Overall Rating (3.5)

Cleanliness (4)

Sleep Quality (4)

Value (3.5)

Service (4)

Location (4)

Rooms (3.5)

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Thank you, Intercontinental Nairobi. You are like family!

by annamecagni on 27 Jan 2017 (Couple Traveller)

We stayed here on a trip to Nairobi, and have never experienced this level of service. We got sick our second day in town and the Intercontinental made sure we were cared for. They got a doctor to our room, took us to the hospital, made sure we were admitted and that all of our belongings were registered. Then, they visited us in the hospital with a card and a fruit basket. They rebooked our forward travel and didn't charge us for the night that we were in the hospital. I truly don't know what w...
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3 star at best

by choksi22 on 25 Jan 2017 (Business Traveller)

Hotel is in desperate need of refurbishment. The room and toilets are from the 70s. Mattress worn out as well. Requested late check out at the reception and was advised a late check out time of 12 noon ( normal check out time )! Limited spread for breakfast and chefs don't care much about guests. Asked for a waffle that was never served. 3 star property advertising as a 5 star. Disappointed as expected much better from the intercontinental brand name.

Room service with awesome steak

by estherc128 on 23 Jan 2017 (Business Traveller)

Had a short stay in the hotel. Due to the short stay, did not have enough time to do anything besides ordering room service. I chose the steak because I was told by my colleague who had been here before that the steak is good! So I decided to give it a try. Indeed, it lives up to its name!!

Outstanding Service, Great People and Enjoyed my Stay.

by GodwinT3 on 14 Jan 2017 (Business Traveller)

Customer Service & Any of the Hotel Services – 5 Star Very attentive, friendly and helpful staff. I have dealt with so many people at the hotel, you can say the hotel is doing something right. You can expect a consistent high quality service from every single staff and the warm friendly helpful experience. Security – 5 star Hotel security is lot harder to penetrate than the Airport. So If you are inside the hotel premise, you can be assured that you are very well protected and completely ...
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Old is Gold

by SumeetKAUSHAL on 06 Jan 2017 (Business Traveller)

The Hotel may be an old property but the comfort and the treatment you get is Excellent... Awesome food - especially at the Indian Restaurant "Bhandini"... Very Welcoming and Charming staff... Genuine or Not - Just let them know a problem and see the response, they will go to their level best to bring you back to your comfort zone...

Hotel Location


City Hall Way, P O Box 30353, P O Box 30353

Nairobi, Nairobi Area, Kenya

About Intercontinental Nairobi



Bar and lounge
Business center
Airport shuttle
Handicapped accessible
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Conference room
Currency exchange
Medical assistance
Safe deposit box
Sauna bath
Security guard
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries