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Malmaison London

18-21 Charterhouse SquareView Map
4/5 - Good
(1336 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of Malmaison London

#252 of 1,080 hotels in London (1336 reviews)

Overall Rating (4)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4)

Service (4)

Location (4.5)

Rooms (4.5)

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2 day visit to the capital

by watery10 on 26 Jan 2017 (Couple Traveller)

This is the second time we have stayed at the London Mal, yet again the club room we had was very clean and the decor is lovely, Lavazza coffee pod machine along with a good selection of snacks and fully loaded mini bar. The massage function in the large walk in shower is also a great feature. We chose to eat in the restaurant before going to the theatre and both the service and quality of the food was excellent! The beds are very comfortable and we both had a great nights sleep. A morning paper...
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Style over substance

by elva100dkw on 24 Jan 2017 (Business Traveller)

The individual, but slightly low rent, glitzy decor will be an acquired taste but at least it is not bland. The real failing is the food, which looks good but is poorly cooked and completely without any form of seasoning. What's more, having ordered fillet steak with bearnaise sauce, I was disappointed to find that the steak was TOUGH and the sauce was fridge cold. Asked the waiter to take the food away and re-fire the dish. He came back with a message from the chef saying "bearnaise sauce cann...
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Gourmet Cinema Club

by Sarahp2342014 on 17 Jan 2017 (Friends Traveller)

Came here with friends for a cinema experience, can say that the staff were unhelpful and cannot believe how much blame they pushed onto the company who set it up. We were given plastic chairs and told they the hotel was told about it late. We told them we wanted more comfortable chairs. The manager got some from reception which was better. The waiter in the room with us was the most unhelpful person who was more interested in ensuring his sofa which happened to be behind my chair was kept free...
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Good deal and friendly service

by Stephi1975 on 16 Jan 2017 (Couple Traveller)

Went on a deal and almost everything worked pretty well Food was good and ok prices if you avoid the rip off steaks. Service excellent and they gave us our room at around 10 which was nice and helpful. Deal included continental breakfast which is always good. Location is a £6 uber from Covent Garden and £17 to excel centre and I think £8 to Euston. The only issue does seem to be billing when your on a deal it's not always clear and our deal stated that it was £135.83 for dinner and breakfast inc...
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Very average, not good value

by NeilT1960 on 16 Jan 2017 (Business Traveller)

Stayed here on business and was rather underwhelmed with the experience, especially since my employer was paying almost £250 for a one night B&B stay. Check in on arrival was fine. The decor isn't to everyone's taste (first time I've seen a hotel check-in area painted black!) but the process itself was efficient enough. The room was a typical chain hotel affair, except it also had quirky decor (slate grey paint and wallpaper that looks like polished concrete, anyone?) and a selection of books ...
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Hotel Location


18-21 Charterhouse Square

london, england, united kingdom

About Malmaison London



Bar and lounge
Business center
Airport shuttle
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Banquet facilities
Conference room
Currency exchange
Medical assistance
Safe deposit box
Sauna bath
Security guard
News stand
Mini bar
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries