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ME Cancun - Complete Me - All Inclusive

Boulevard Kukulkan Km 12View Map
4/5 - Good
(6046 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of ME Cancun - Complete Me - All Inclusive

#36 of 182 hotels in Cancun (6046 reviews)

Overall Rating (4)

Cleanliness (4.5)

Sleep Quality (4)

Value (4)

Service (4.5)

Location (4.5)

Rooms (4.5)

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Our prepaid rooms cancelled and no word from Melia Customer Service on refund or reschedule!

by Ty R on 19 Jan 2017 (Couple Traveller)

We paid in advance for a room during our honeymoon at ME Cancun in February. Last week I received an email stating we cannot stay there because of renovations and that they would contact us for placing us at another property. It has been a week and I haven't heard a word. I've emailed their customer care several times without response. I've called Melia customer service several times and got the run-around. Our wedding and honeymoon is 30 days out and I have no idea where we're staying. H...
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by thefabfour2015 on 18 Jan 2017 (Couple Traveller)

Beautiful fun place it was all exclusive people were nice but some of the merchants on property was rude especially if they think you don't know Spanish.... lotta things to do at the resort.... Beach was clean it was just a fun time I mean the food was great everything

Reservation canceled by hotel 3 weeks prior to travel - awful customer service

by Charlotte T on 16 Jan 2017 (Couple Traveller)

This hotel is under reconstruction and opening date has been delayed multiple times. I had a reservation for February and was called 3 weeks in advance to advise hotel would not be ready after all. Inconvenient news, as I had already purchased airfare. I was given the option to switch to the adults only property in Playa del Carmen and accepted. However, confirmation never came. When I called the hotel TWO weeks prior to my departure, they said it was not an option and that I would have to go to...
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Heart breaker

by Levi M on 16 Jan 2017 (Couple Traveller)

I am a very concerned customer. As you know the ME Cancun is closed for renovations. ME Cancun was close at the time that I booked our vacation and nothing was brought to our attention back in September. Finally a month to the day from boarding our flight to paradise I received an email saying you all could no longer host us for our vacation. The email did state that the company would work with us but that is where your customer service ended. This has been the worst experience dealing with rebo...
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by csp24 on 13 Jan 2017 (Couple Traveller)

Due to their extended construction period we were relocated to Paradisus Resort. The room was terrible and no one was willing to take any responsibility for what seemed like an incomparable difference in quality. We booked with ME Cancun nearly 1year in advance and it was extremely disappointing to pay almost $1000 USD for three nights only to be moved elsewhere (especially having travelled all the way from Australia to Mexico). Liaising with the reservations team during the changes was a nightm...
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Hotel Location


Boulevard Kukulkan Km 12

Cancun, Quintana Roo, Mexico

About ME Cancun - Complete Me - All Inclusive



Bar and lounge
Business center
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Golf course
Banquet facilities
Conference room
Currency exchange
Medical assistance
Safe deposit box
Sauna bath
Security guard
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Hair dryer
Pets allowed