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Mercure Hotel Harbourside Cairns , Cairns

209-217 The EsplanadeView Map
4/5 - Good
(1283 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Mercure Hotel Harbourside Cairns Review and Rating

#12 of 67 hotels in Cairns (1283 reviews)

Overall Rating (4)

Cleanliness (4)

Sleep Quality (4)

Value (4)

Service (4)

Location (4)

Rooms (4)

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Excellent 4* hotel on the Esplanade.

by Tr3vor on 29 Jan 2017 (Couple Traveller)

Enjoyed 4 nights here last week. Quality hotel that is well maintained. Very helpful and friendly staff that were clearly well trained, showed an interest and always spoke. Enjoyed the very good pool at the front. Superb location. Appreciated the hourly free shuttle bus to Cairns centre. No negatives.

Friendly service, lovely views

by ldge on 29 Jan 2017 (Couple Traveller)

We are staying 4 nights at the holiday inn. There are many positives! Check in was easy and friendly staff. Rooms are well designed and clean with a kettle and refrigerator. Our room had a view of the water which was lovely. Walking along esplanade to the restaurant area closer to town was a nice walk except it happened to be very hot and humid so a nice feature is they have a shuttle that takes you downtown and you can pick it up, too! Swimming pool was nice. My only wish is that they ha...
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Great property in Cairns!

by kndn1987 on 27 Jan 2017 (Couple Traveller)

My husband and I visited this city to go to the Great Barrier Reef. Not knowing what kind of a city to expect, we were surprised of the lack of hotels. We were greeted by Dickie and Tim who were both very informative. They spent about 5 minutes explaining everything about the hotel and area, which was much appreciated! PROS: -clean rooms -free shuttle service runs 10am-10pm -food was delicious -extremely attentive, prompt service from the friendly employees CONS: -bathrooms need UPDATING DESPE...
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More like motel rather than hotel

by Kaaveh H on 27 Jan 2017 (Solo Traveller)

Friendly staff at reception, but that's about it. Carpets in the room are full of stain. The AC barely makes any different during the night at full power let alone daytime. Asked for a bottle of water at the reception & got directed to my room, after a good 10 min, called reception in pursue of the water bottle, no dice (this is at 11:55 pm and reception is at it's easiest hour) Had to call them a couple of times before I received 1 bottle of water The gym is 3 blocks away ... It's got a big nam...
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Awesome views spoilt by poor cleaniless

by Lesley N on 23 Jan 2017 (Couple Traveller)

We were upgraded to a 'penthouse' the balcony and ocean views were awesome but we couldn't get passed the disgusting carpet, stained just gross! We tried to move the sofa to see the tiny TV, yuk bad mistake seeing what was behind to sofa! Finger marks over all the furniture too. This hotel could be so much better, if management listen to these comments. My husband has lactose intolerance but his needs were not catered for, even though we asked and were staying 4 nights no offer to get lactose fr...
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Mercure Hotel Harbourside Cairns Address


209-217 The Esplanade

Cairns, Queensland, Australia

About Mercure Hotel Harbourside Cairns



Bar and lounge
Business center
Airport shuttle
Handicapped accessible
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Golf course
Conference room
Currency exchange
Safe deposit box
Sauna bath
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries
Pets allowed