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NAIROBI SERENA HOTEL

Kenyatta ave processional way, P.O. Box 46302View Map
4.5/5 - Excellent
(832 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of NAIROBI SERENA HOTEL

#3 of 162 hotels in Nairobi (832 reviews)

Overall Rating (4.5)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4)

Service (4.5)

Location (4.5)

Rooms (4.5)

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A lovely hotel with great sevice

by worldtraveler42139 on 24 Jan 2017 (Couple Traveller)

The hotel is quite lovely and is decorated with beautiful African art. The rooms are very comfortable and well appointed. They have everything one might need including very comfortable beds and quiet rooms. The breakfast is varied, delicious and served in a beautiful dining room or on a pation overlooking the swimming pool. The hotel also offeres transfer services. On arrival, it was very reassuring to see someone holding a tablet with our name, waiting to take us to the hotel. The Mercedes was ...
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Under Construction

by MILOUW on 19 Jan 2017 (Couple Traveller)

This Hotel is undergoing a top to bottom renovation expected to last 18 months. As things stand it probably deserves three rather than four stars. Starting with the negatives,elevator service is slow,there is noise from the workers tearing down the place,access including registration is slow. Bathrooms are small,staff not always responsive. Housekeeping has lapses (we came back at 7:15 PM and our room had nor been done,getting it ready took a good hour). Turning to the positives,good location,g...
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nice

by ahappyspark on 09 Jan 2017 (Family Traveller)

rooms were great, loved the breakfast room service. Loved buffet breakfast that was pretty expansive and filling before a day of exploring. The proximity in Nairobi to other area yet not in the busy CBD makes is a great pick. Parking is easy, access great. Currently renovating their front desk area though, may by done 2017. Would stay there again if I had business or stopping over in Nairobi.

Comfort close to airport

by BarryMoltz on 05 Jan 2017 (Business Traveller)

We stayed on short night on our way to Kigali. Very comfortable with an all night restaurant which was important since we got in late. The chef even came in early to make us breakfast before we left! Thank you!

Calm fine dining and old world charm

by alisonleahy on 02 Jan 2017 (Couple Traveller)

We stayed one night at each end of a three week trip and the comfort, charm and welcome was great both times. Reception, business centre and the concierge were extremely helpful. They looked after luggage for three weeks without batting an eyelid and when we walked back in very dusty and crumpled after the camping safari they didn't notice... They found us a quiet room both nights over looking the garden and park at the back. Although the hotel is in central Nairobi it does feel relatively calm...
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Hotel Location

Address

Kenyatta ave processional way, P.O. Box 46302

Nairobi, Nairobi Area, Kenya

About NAIROBI SERENA HOTEL

CHECK IN 12:00 PM
CHECK OUT 10:00 AM

Amenities

Wifi
Parking
Pool
Bar and lounge
Spa
Gym
Business center
Restaurant
Airport shuttle
Handicapped accessible
Concierge
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Golf course
Banquet facilities
Conference room
Currency exchange
Medical assistance
Safe deposit box
Sauna bath
Security guard
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Microwave
Hair dryer
Complimentary toiletries
Laundry
Pets allowed