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SpringHill Suites Indianapolis Downtown

601 West Washington StreetView Map
4.5/5 - Excellent
(382 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of SpringHill Suites Indianapolis Downtown

#29 of 178 hotels in Indianapolis (382 reviews)

Overall Rating (4.5)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4.5)

Service (4.5)

Location (4.5)

Rooms (4.5)

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Rude, slow, unacceptable

by 960justind on 21 Jan 2017 (Family Traveller)

As a platinum rewards member, I am familiar with what to expect from a springhill and this one sorely lacks. I waited over 2 hours for pillows and towels. The pillows we requested before arrival. The staff was rude and condescending. I've been experiencing worse and worse customer service at Marriott properties over the last year and this particular Marriott property I think is the one that will make me take my 200 nights a year over to Hilton.

Exceptional service

by Thomes1993 on 16 Jan 2017 (Couple Traveller)

Our stay was very enjoyable. The staff was friendly, courteous, and professional. The rooms were clean. They are in the middle of a refurbish in the lobby area, but it did not distract from the enjoyment of our stay.

Swim meet weekend

by Katy B on 09 Jan 2017 (Family Traveller)

Spent 2 nights here for a meet at IUPUI (1 mile away). Hotel is currently under construction, but we really weren't affected. Nice room, but did NOT care for the sliding barn door leading into shower area being a smoked glass material. This caused light to shine through the entire door area way too early! They are trying to be modern, but we really didn't like that. Parking is at a premium, as the lot underground is shared by the other marriott hotels and restaurants. Saturday night at 8:30 we ...
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well worth the price

by HappyTravler_9 on 04 Jan 2017 (Couple Traveller)

We stayed for a holiday weekend ( NYE) and had a nice stay. The rooms were spacious, with a living area and small fridge and microwave. The bed was pretty good and the service was good as well. I really liked that the hotel is not only connected to the other Marriott hotels in the complex, it is also connected to alot of downtown attractions by catwalks. Nice when its cold outside. The breakfast area was alright, but with the hotel sold out, it was very busy in the morning and the food was runni...
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NO POOL!

by Penelope737 on 04 Jan 2017 (Family Traveller)

I read the reviews checked the web site and called, no one mentioned that they took the pool out for a bigger fitness area. When I mentioned that at the front desk she muttered that she thought they took it off web site. The breakfast was a joke. Very standard fare. I have stayed at Springhills before and this location was not up to their standards. There excuse was that they were doing renovations. With a little reorganization the bottle neck at the one waffle station could have been helped...
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Hotel Location

Address

601 West Washington Street

Indianapolis, Indiana, United States

About SpringHill Suites Indianapolis Downtown

CHECK IN 3:00 PM
CHECK OUT 12:00 PM

Amenities

Wifi
Parking
Pool
Bar and lounge
Gym
Business center
Restaurant
Handicapped accessible
Concierge
Valet parking
Tour desk
Elevator lift
Reception 24 Hrs
Baby sitting
Air conditioner
No smoking
Conference room
Safe deposit box
Security guard
News stand
Cable satellite tv
Coffee maker
Microwave
Hair dryer
Laundry