A delayed train can throw your travel plans out of sync. Your arrival time changes, your connecting plans may need to be adjusted, and sometimes even your meal on the train can become a question mark. So, what happens when you’ve already ordered food and your train is running late?
The good news is that a train delay does not automatically mean your food order is cancelled. However, delivery depends on when your train arrives at the selected station and whether the meal can still be served within the applicable service window.
How Does Food Delivery in Train Work?
When you are ordering food in train through ixigo’s Order Food on Train, you select a station along your train’s route where you want the meal delivered. The food is then prepared by the selected restaurant or food vendor and handed to you at your seat or berth when the train reaches that station.
For instance, if you book meal in train for delivery at Station A and your train is delayed by an hour, the delivery team will still work around the train’s arrival at that station. You should remain at your confirmed seat or berth while the train is stationed there so that the delivery can be completed.
What If Your Train Is Running Late?
If the train arrives later than expected, we make every effort to deliver your order. However, if delivery is not possible, a full refund is issued for prepaid orders.
So, if your train is delayed but still reaches the delivery station within the service window, your meal may still be delivered.
If a late-running train reaches the selected meal delivery station beyond the service window, delivery is not guaranteed. If the meal cannot be delivered under such circumstances, the customer is eligible for a full refund.
What Should You Do If Your Train Is Delayed?
If you know your train is running late, keep an eye on its updated running status and consider how that affects your selected delivery station.
If your train is expected to reach the station close to or after 10 PM, be aware that delivery may not be guaranteed. Most of the restaurant partners stop operating by that time. If you have already placed an order, make sure you are at your confirmed seat or berth when the train reaches the selected station. This helps the delivery partner locate you and complete the handover.
Also remember that you cannot expect the order to follow you to another station or another train if you get off before the selected delivery station.
Can You Still Order Food If Your Train Is Late?
Yes, but timing matters.
So, if you’re hungry and your train is running late, don’t assume that you can simply place an order at the last minute. Check the available restaurants and delivery stations for your journey before placing your order. It’s always better to book a meal in train before your departure; checking the delivery station and timing can save you from an unpleasant surprise.
What If Your Food Isn’t Delivered?
If you are ordering food in train and it doesn’t get delivered, ixigo provides a process for filing a refund claim. According to its terms, a customer can claim a refund by contacting customer care. The refunded amount may take up to 7 working days to appear in your account. You can also order food on train using the ConfirmTkt app.
Final Thoughts!
A late-running train doesn’t necessarily mean food delivery in train will not take place. If the train arrives at your selected delivery station within the applicable service window, delivery may still happen as planned.
But if the train arrives at the station late at night, ixigo does not guarantee delivery. If your meal isn’t delivered in that situation, you’re entitled to a full refund.
So, the next time you order food online in train, don’t just check the menu and your favourite dish. Check the delivery station, keep an eye on your train’s running status, and remember to be at your confirmed seat or berth when the train arrives. A little planning can make sure that even a delayed journey doesn’t leave you hungry.
