Train Ticket Booking

A: To create a new IRCTC login ID, visit the official home page of IRCTC. Right below the login box, there is an option to sign up. When you click on it, a registration box will open. Now enter your user ID, password, security question, and preferred language, followed by personal information like name, gender, Aadhaar card number, PAN card number and your residential address. After you enter all the information, click on submit. For the verification of your IRCTC login account, a link will be sent to your registered email ID. Once the registration process is complete you can use your IRCTC account. Watch this video to see all the steps described above.

A: Creating your IRCTC login ID is a one-time registration process. Once you have registered, you cannot change your username or the login credentials for the registered email address.

A: For IRCTC login, open the ixigo app and just log in using your registered username. Next, select the departure and arrival destinations, date of travel, the class you want to travel in, and your traveller details. Then, click on 'Pay Now' to complete the payment. Once it is successful, the app will ask you to enter your password to complete your booking.

A: As per IRCTC, up to 12 bookings are allowed per month and up to 6 seats/berths can be booked per ticket. So, up to 36 tickets can be booked in a month from a single IRCTC User ID.

A: You can find your login details in the IRCTC welcome message sent to your registered email. To locate this mail, use search terms like 'iRCTC' or '[email protected]' in your inbox. If you don't have this mail and wish to reset your password, go to the IRCTC website, then log in and then click on Forgot Password. Submit the required details and enter the OTP received via email/SMS to be led to a new page. Enter your new password here, and click on 'Update Password'to complete the process. Your username can be recovered similarly, by visiting irctc.co.in. Then Login and click on Forgot User ID. The existing user ID will be sent to your registered email. Watch this video to follow all the steps described above.

A: You can book railway tickets from mobile using the ixigo trains app, or by visiting the official website. Simply choose your route, date and preferred seat; update passenger details (including the IRCTC user ID); and make the payment to book your ticket.

A: If a railway booking is confirmed, it can be cancelled up to 48 hours before the scheduled departure of the train. As per the IRCTC website, tickets booked online cannot be cancelled after the chart has been prepared.

A: Children under 5 years of age are not charged for a train journey. Children between 5 to 12 years of age are charged fully if you have opted for a berth separately. However, if a berth/seat is not required for a child between 5 to 12 years of age, then only half of the adult traveller fare will be applicable.

A: 'Travel Guarantee' by ixigo is a unique feature that ensures either a confirmed seat or a refund* if your waitlisted booking is not confirmed during chart preparation. The refund amount varies based on the selected travel mode (3X for flights, 3X for buses, or 2X for trains).

The benefits are as follows:

• If your waitlisted ticket is not confirmed, you will either receive a confirmed ticket or a refund*.
• The ticket fare will be refunded to your original payment method, while the remaining amount will be issued as a Travel Guarantee coupon.
• The Travel Guarantee coupon can be redeemed for your next booking across trains, flights, or buses.

*T&C apply: Refund depends on the travel mode (3X for flights, 3X for buses, and 2X for trains) in case of a waitlisted ticket.

A: TDR refers to the ticket deposit receipt. Passengers who have a ticket but have not travelled, and want to apply for a refund, can file for a TDR. The IRCTC provides facilities to file TDR online. If the train chart is not prepared, users can cancel their ticket online. It is only after a chart is ready that a TDR needs to be filed for a refund. Some different scenarios where an IRCTC TDR can be filed are:

• AC failure in train coaches.
• No room for passengers after chart preparation.
• Change in reservation status from confirmed to Waitlisted/Part Waitlisted/RAC after chart preparation.
• Fare difference if the passenger travelled in a lower class.
• Fare difference in case a proper coach is not attached.
• Passenger could not cancel because the chart was prepared at the originating station or a previous remote location.
• Partially Confirmed/Waitlisted tickets, but all passengers did not travel.
• Partially Confirmed/Waitlisted tickets and waitlisted passengers did not travel.
• Passengers partially travelled, before the journey was terminated short of destination.
• Passenger did not travel as reservation was provided in a lower class.
• Passenger did not travel due to the RAC ticket after chart preparation.
• Train being diverted, so it cannot touch the boarding station.
• Train being diverted, so it cannot touch the destination station.
• Train was more than 3 hours late and the passengers were not travelling on it.
• Train missed as the connecting train was late.
• Train terminated before the destination.
• Incorrectly charged by the TTE.