IRCTC Ticket Booking

A: You can find your login details on the IRCTC welcome message sent to your registered email. To locate this mail, use search terms like ‘IRCTC’ or '[email protected]' in your inbox. If you don’t have this mail and wish to reset your password, go to irctc website, then Login and then Forgot Password. Submit the required details and enter the OTP received via email/SMS to be led to a new page. Enter your new password here, and click on ‘Update Password’ to complete the process. Your username can be recovered similarly, by going to irctc.co.in, then Login and then Forgot User ID. The existing user ID will be sent to your registered email. Watch this video to follow all the steps described above

A: You can book railway tickets on mobile by using the ixigo trains app, or by visiting websites. Simply choose your route, date and preferred seat; update passenger details (including the IRCTC user ID); and make the payment to book your ticket. During COVID-19, you must also share your destination address, for contact tracing as per government regulations.

A: If a railway booking is confirmed, it can be cancelled up to 48 hours before the scheduled departure of the train. As per IRCTC website, tickets booked online cannot be cancelled after the chart is prepared.

A: Children under 5 years of age are not charged for a train journey. Children between 5 to 12 years of age are charged fully if a berth is sought for the child separately. However, if a berth/seat is not required for a child between 5 to 12 years of age, then only half of the adult fare will be applicable.

A: TDR refers to the ticket deposit receipt. Passengers who have a ticket but have not travelled, and want to apply for a refund, can file for a TDR. The IRCTC provides facilities to file TDR online. If the train chart is not prepared, users can cancel their ticket online. It is only after a chart is ready that a TDR needs to be filed for a refund. Some different scenarios where an IRCTC TDR can be filed are:

•AC failure in train coaches.

•No room for passenger after chart preparation.

•Change In Reservation Status from confirmed to Waitlisted/Part Waitlisted/RAC after chart preparation.

•Fare difference if the passenger travelled in a lower class.

•Fare difference in case a proper coach is not attached.

•Passenger could not cancel because the chart was prepared at the originating station or a previous remote location.

•Partially Confirmed/Waitlisted tickets, but all passengers did not travel.

•Partially Confirmed/Waitlisted tickets and waitlisted passengers did not travel.

•Passengers partially travelled, before the journey was terminated short of destination.

•Passenger did not travel as reservation was provided in a lower class.

•Passenger did not travel due to RAC ticket after chart preparation.

•Train being diverted, so it cannot touch the boarding station.

•Train being diverted, so it cannot touch the destination station.

•Train being late by more than 3 hours and the passengers not travelling on it.

•Train missed as connecting train was late.

•Train terminated short of destination.

•Being wrongly charged by the TTE.

A: In light of COVID-19, the IRCTC has issued some new rules and safety precautions for passengers travelling on trains. These rules state that:

• Only passengers with confirmed and RAC tickets will be allowed to board the train.

• Face masks and hand hygiene are mandatory for all passengers.

• Passengers have to reach the railway station at least 90 minutes before the scheduled departure of the train.

• Social distancing is mandatory at the station and also on the train.

• On arrival, passengers will have to follow the health protocols prescribed by the destination state.

• Catering Service is not available and catering charges not included in the fare

• No blanket and linen shall be provided in the train.