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BEST WESTERN Imperial Hotel Am Palmengarten

Sophienstrasse 40View Map
3.5/5 - Average
(213 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of BEST WESTERN Imperial Hotel Am Palmengarten

#166 of 271 hotels in Frankfurt (213 reviews)

Overall Rating (3.5)

Cleanliness (4)

Sleep Quality (3.5)

Value (3.5)

Service (3.5)

Location (4)

Rooms (3.5)

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Good location, good price, bad wifi.

by Jasmine X on 22 Dec 2016 (Couple Traveller)

We stayed in this hotel for two nights, quite pleasant experience. Early check-in was available at the cost of €15, which is nice. We arrived early at 6 a.m. and the staff was able to let us check-in early without early notice. The location of the hotel is quite nice. It cost around €34 to get straight from the airport to here. It's also close to u-bahn station "Leipziger Str.", just a five minutes walk away. From the station you can get u6/7, you can transfer at Konstablerwache for u4/5 if yo...
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Not 4 star - very poor service

by sigitoma on 12 Dec 2016 (Business Traveller)

We checked in 4 days ago. In spite of the early check in confirmation, room was NOT ready and we had to wait (after flight through the night) for another 2 hours. When the room was available, there was no light in the foyer, the safe was not working... no technician was available (only 1 lady at the reception in the whole hotel?!?). 2 hours later we had to move the room. New room had no table, so I had to get the table from the other room myself. Cleaning is below any standard I have ever seen. ...
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Excellent Hotel

by mir0920 on 06 Dec 2016 (Business Traveller)

We stayed in this hotel and we thought because of the price being so low the serve was also low but to our surprise the hotel was excellent. We had a very nice, clean room with many amenities. The wifi was perfect no password needed. We have coffee for free in the lobby without paying for it. During the day we had free water. I really enjoyed staying in this hotel for the price. Service and customer service was kept very professional. Will definitely recommend this hotel to my peers.

Dissapointing. poorly maitaied.

by ODTRIPADISOR on 19 Nov 2016 (Business Traveller)

The hotel location is 4 Tram station away from the messe congress center and is close to U bhan station. I have stayed there for 4 nights. the two elevators of the hotel was out of order during this time and I had to climb 3 floors... the room was kept clean by the room service but the bathrooms sensor operated tap was giving me a "hard time" All in All it was not fulfilling my expectations as "home away from home" :-(

Staff is lying, bad air quality

by Sander v on 31 Oct 2016 (Family Traveller)

Dutch review below. The location of the hotel is wonderful. It is quiet and near good restaurants and the subway. So far the good. Now for the bad: At checkout the cleaning staff had written down that we had taken a bottle of water. This was not true. The water was very expensive and the tap water is perfectly drinkable so we have no need to take the bottle. We told them it was a mistake and then the cleaning staff was called. The cleaning lady told the reception that she had taken an empty bo...
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Hotel Location


Sophienstrasse 40

Frankfurt am Main, Hesse, Germany

About BEST WESTERN Imperial Hotel Am Palmengarten



Bar and lounge
Elevator lift
Reception 24 Hrs
Baby sitting
Air conditioner
Safe deposit box
Sauna bath
News stand
Mini bar
Cable satellite tv
Hair dryer
Pets allowed