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Carlton Hotel, Autograph Collection

88, Madison AvenueView Map
4/5 - Good
(2151 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of Carlton Hotel, Autograph Collection

#357 of 464 hotels in New York City (2151 reviews)

Overall Rating (4)

Cleanliness (4)

Sleep Quality (4)

Value (4)

Service (4)

Location (4.5)

Rooms (4)

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Marriott Should Be Ashamed

by D-townNigel on 26 Jan 2017 (Couple Traveller)

We booked this hotel using Marriott Destination Club Points (a lot of points!) for anniversary visit to NYC in December. Found out the day before when we called the hotel that it was under construction. No restaurants, no breakfast, no bar, no room service. Don't believe the glitzy pics of the lobby on the Marriott web-site. The historic chandeliers are shrouded and not on. Entering the lobby is like walking down into a dungeon. The room itself would have been ok except for a few minor pro...
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Great, friendly place to stay in NYC

by Jason B on 23 Jan 2017 (Business Traveller)

The staff here is very friendly and accommodating. I've stayed at expensive resorts that did not have the same, genuine hospitality. The hotel was under renovation, but the staff went out of their way to make our stay comfortable anyway. The rooms were clean and comfortable. I will definitely come back again!

Luxury as it gets

by Rok B on 20 Jan 2017 (Business Traveller)

The staffs were very friendly. Unfortunately, when I visited the renovation was underway, thus I could not enjoy the gym and general breakfast service, but the management ensure those were accommodated appropriately. There is a classical atmosphere and you will feel like you are in NYC as you expected from Hollywood Movie. The food and coffee taste were not good, but I say that is due to renovation throughout the building. I say just visit for NYC experience at least once.

due to renovation only ?

by Bruno Z on 19 Jan 2017 (Business Traveller)

First time in this hotel. Being a Marriott frequent customer, I expected the same standard, considering the fact that Carlton has been recently acquired by Marriott. I've had to ask for a better room after they gave me a very noisy one. The new one, was less noisy but quite poor in terms of maintenance (rusty bath tub). I had been advised that the hotel went through a major renovation, so I didn't expected breakfast room, gym, etc. But at least they could have prepared a better coffee service in...
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Poor Management

by mhcammer on 17 Jan 2017 (Family Traveller)

I have been trying almost 3 months to get a return phone call form the front desk manger of this hotel due to a billing error. After multiple voicemails and emails, nothing has been returned. No excuse for not returning any requests for contact. POOR POOR Service.
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Hotel Location

Address

88, Madison Avenue

new york, new york, united states

About Carlton Hotel, Autograph Collection

CHECK IN 2:00 PM
CHECK OUT 12:00 AM

Amenities

Wifi
Parking
Bar and lounge
Gym
Business center
Restaurant
Handicapped accessible
Concierge
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Banquet facilities
Conference room
Medical assistance
Safe deposit box
Security guard
News stand
Atm cash machine
Mini bar
Cable satellite tv
Hair dryer
Laundry
Pets allowed