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City Hotel Mercator

Mercatorstr. 38View Map
3.5/5 - Average
(124 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of City Hotel Mercator

#173 of 271 hotels in Frankfurt (124 reviews)

Overall Rating (3.5)

Cleanliness (3.5)

Sleep Quality (3.5)

Value (3.5)

Service (3)

Location (4)

Rooms (3)

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Cold as ice

by Remy M on 05 Dec 2016 (Business Traveller)

The stay at Hotel Mercator was indeed not that bad - the price was relatively low and the staff was friendly. The only thing is - the staff is serviceminded and friendly in most places and you can also find other low-priced places to stay (in Frankfurt). When I came up to my room on the 2nd floor, it was very, very cold. For some reason, two of the three windows on the room was left open - on a November night with 3 degrees celsius outside. It's not a problem, really, if you can heat up the roo...
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Good value!

by vanityfull on 12 Jun 2016 (Family Traveller)

Friendly staff, clean spacious room, very easy to find. Great value for money paid! It looks a bit meh from the outside, so I was expecting the same inside - was wrong^^ Simple but nice interior. You should book your parking space in advance though, the hotel has it's own private parking. If you prefer to park on the street - not easy to find a spot, especially if you check in in the evening.

Bad experience

by Jonathan L on 12 May 2016 (Business Traveller)

The two staff people who man the front desk are very polite and helpful. All the rest is atrocious. The rooms are old and shabby. Old furniture and curtains. Absolutely depressing. Across the road is a lovely boutique hotel Villa Orange charging the same. But Mercator would not release my booking so I suffered to the end.

Dirty uncomfortable room, rude staff

by sherryl154 on 01 May 2016

The first room we were offered was dirty and had two single beds - not what we'd booked. Plus we were asked to pay €195 in advance - not the €175 that booking.com had offered. Man at reception was very helpful. Offered us another room. Exhausted, we took it. Bed was like a kit bed, no proper pillows and just two thin single duvets on a double bed. Mould in the bathroom, no plug in the basin (lost a toothbrush and a Tee Pee toothpick down the drain). Taps on shower didn't turn at all and water st...
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Definitely not a 3 star hotel

by apm71 on 31 Jan 2016 (Business Traveller)

Although it's located in an nice area. This hotel is far from being a 3 star hotel. There is nobody in reception after 10. In fact you have a key to open the front door. The room hasn't a telephone inside.. yes..no kidding. I wouldn't recommend this hotel and it's not worth the price.
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Hotel Location

Address

Mercatorstr. 38

Frankfurt am Main, Hesse, Germany

About City Hotel Mercator

CHECK IN 3:00 PM
CHECK OUT 11:00 AM

Amenities

Wifi
Parking
Pool
Bar and lounge
Gym
Business center
Restaurant
Airport shuttle
Handicapped accessible
Concierge
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Golf course
Conference room
Currency exchange
Safe deposit box
Sauna bath
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Microwave
Hair dryer
Complimentary toiletries
Laundry
Pets allowed