Travelling as          Guests

Hotel Phoenix , Zermatt

Untere Wiestistrasse 11View Map
4.5/5 - Excellent
(291 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Hotel Phoenix Review and Rating

#33 of 109 hotels in Zermatt (291 reviews)

Overall Rating (4.5)

Cleanliness (5)

Sleep Quality (4.5)

Value (4.5)

Service (5)

Location (4.5)

Rooms (5)

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by Katie A on 15 Jan 2017 (Couple Traveller)

We had the mannerhorn view with balcony it was amazing!!! I would recommend doing the zerrmatt helicopter sight seeing tour highlight of the trip!!! Also the breakfast was great in the hotel! There are no cars and trucks driving through there are electric taxis and horse drawn carriages (very cool) although the taxi drivers drive a little to fast for some. Zerrmatt is a what I think a typical Swiss town all of the houses look alike and the architecture is very similar to keep the 'swiss' feel

Poor customer service

by DanFrith on 05 Jan 2017 (Solo Traveller)

Came to use your fitness centre of which I've been a member of for 3 years. Needed to extend my membership but was told unless I paid cash this wasn't possible. More than happy to pay cash but only had a credit card and maestro card with me. I offered to pay cash the following day but was refused entry that evening unless I paid cash. Given I've been a member for 3 years completely short sighted and lack of customer service.

Perfect Hotel

by Christina W on 24 Dec 2016 (Friends Traveller)

It was the perfect hotel, the view is incredible, the bathroom is clean and the bed is nice. Really love and enjoyed our stay there. The breakfast buffet is also complete and fresh, the only thing that I wish is available in the room is a kettle to make hot water because it was snowing when I was there and hoping I had the tool to make hot water in the room. Overall it was a great experience.

Ski test weekend

by MetalVinnie on 15 Nov 2016 (Couple Traveller)

Zermatt is a beautiful mountain town. No cars, no trucks, no big buildings for a total change of scenery. Not the average ski resort with a beautiful view on the Matterhorn (when not too cloudy). So of course the Hotel Phoenix is not a big complex but a very charming hotel. Located at walking distance from the center (10 min) and the free ellectric shuttle (5 min) that will take you to the fisrt ski lift. The hotel is beautiful and modern. You can relax and enjoy a drink at the lounge and bar....
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Comfortable and clean

by SSMaryland on 29 Oct 2016 (Family Traveller)

A short (10-minutes), easy walk from the train station - not bad at all. We had a room facing the back (from the entrance) with a nice view of the mountains. Breakfast in the morning was decent and the staff were friendly.

Hotel Phoenix Address


Untere Wiestistrasse 11

Zermatt, Valais, Switzerland

About Hotel Phoenix



Bar and lounge
Elevator lift
Reception 24 Hrs
Baby sitting
Air conditioner
No smoking
Golf course
Safe deposit box
News stand
Cable satellite tv
Hair dryer
Pets allowed