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Hotel Serge

Brusselstraat 15View Map
2.5/5 - Poor
(107 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of Hotel Serge

#36 of 47 hotels in Ostend (107 reviews)

Overall Rating (2.5)

Cleanliness (3)

Sleep Quality (3)

Value (3)

Service (2.5)

Location (4)

Rooms (3)

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Short break

by bikerchick1232015 on 26 Aug 2015 (Couple Traveller)

The room and bathroom was clean and a very comfortable bed and the staff were very helpful. We had fresh clean towels every day of our stay. Lovely selection of breakfast every morning. Overall an excellent hotel in a good central location. We would have no hesitation in staying in this hotel again in the future.

Nobody home

by Dina T on 23 Aug 2015 (Friends Traveller)

I only made my reservation at 6pm, and reception closes at 3pm. How is this possible????Never seen this before. So I stood before a closed door and only found another hotel at 10pm because apparently all receptions in this city close before 9pm and I was lucky to find one after 2 hour walk or I would have slept on a bench .

Please spend a lil more

by kataxl on 14 Aug 2015 (Family Traveller)

The most bizarre welcoming in my whole life, door handle broken, bed broken in two pieces (never seen that before), we had to sleep in a single bed until next day (there is no one after 3pm). The guy in charge didn't even excuse himself he just gave us the key of the room on top and gave the room to a new family whom left the next day. It needs deep reparation, the place is falling apart and it seems no one there cares, the breakfast is (in the same condition as the hotel) Small and noisy el...
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Hotel Serge is a scam

by dolethungoc on 04 Aug 2015 (Family Traveller)

We booked the hotel for the May bank holiday. We had a car incident on the way and could not make it before 3pm which is the end of check-in time. We tried to ring on the way but nobody picked up the phone and the voicemail was always full. When we finally managed to speak to a person he said he would be there in an hour to let us in, but when we got to the hotel the phone went straight to voicemail again. We were forced to wait outside in the cold with 2 little children until 9 pm when we ha...
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Value for money

by Aiden J on 01 Aug 2015

The Serge is on a one-way street which is pleasant and quiet, close to all amenities and the locaI tram and bus services are just across the road. I arrived at 15.30 to find the reception area closed. Apparently, this is the case every day to keep down costs. The notice on the door advises you to call a number so heaven help you if you don't have a phone or it isn't charged etc as I'm not sure what you'd do. I got through and was told that the key to my room was in a locked key cupboard behind t...
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Hotel Location

Address

Brusselstraat 15

Oostende, Flanders, Belgium

About Hotel Serge

CHECK IN 11:00 AM
CHECK OUT 11:00 AM

Amenities

Wifi
Parking
Bar and lounge
Gym
Handicapped accessible
Tour desk
Elevator lift
Baby sitting
Air conditioner
No smoking
Golf course
Cable satellite tv
Hair dryer
Pets allowed