The Avatar Hotel & Convention

The stay was perfect, and the staff was very kind and good, but they did not have a smoking room.

Abdul •

Couple • India • May 2026

Stayed here for 2 days and had a really good experience. The staff were really kind and made the stay very comfortable. Any issues, preferences etc were resolved efficiently. The food was great too. I wish the buffet had more continental options though for breakfast. Overall would recommend!

Really cool stay with good rooms and antique/ boutique themed hotel

Family • India • May 2026

This was my 3rd stay at Avatar Hotel, Mangalore, and unfortunately this experience turned out to be the most disappointing and insulting hotel experience I have ever had.I was travelling with my wife and two kids (13 years and 3 years old). Since I had an important event to attend on the same day, I had called the hotel one day in advance and politely requested for an early check-in. I completely understand that hotels cannot always guarantee early check-in due to occupancy and checkout timings, so I was mentally prepared for some waiting time.However, even after reaching around 11:30 AM, the room was allocated only around 11:55 AM. Though this was slightly inconvenient, I was still okay with it because operational delays can happen.The real disappointment started with the restaurant experience.My package included meals, so I asked my family to have lunch at the hotel while I attended my event. According to my family, for every single order, the staff kept discussing among themselves and took an unusually long time to serve the food. What hurt the most was not the delay ’ it was the attitude and behaviour displayed towards them.The treatment given to my family genuinely made them feel as if they had come there to eat ’free food’ rather than being paying guests of the hotel. My elder son, who is extremely humble by nature and rarely complains about anything, actually felt insulted by the way they behaved. As a father, that was extremely painful to hear.When I raised this concern at the reception, instead of empathy and ownership, I was met with an attitude that is difficult to explain in words. Later, someone from the hotel tried to convince me at the reception, but by then the damage was already done. The interaction only made the experience worse.I must appreciate one gentleman from the hotel (Neelesh if I remember correctly )who called me later and spoke very professionally, despite it being his day off. That level of professionalism and concern was the only positive part of this experience, and I genuinely thank him for taking the effort.I travel extensively across the country at least 3 days a week and stay everywhere ’ from lodges to 5-star and even 7-star properties depending on the city and availability. Never in my life have I experienced such a feeling of disrespect towards my family.This kind of behaviour does not happen suddenly. It usually reflects deeper management issues where corrective actions are either delayed or ignored.I paid Avatar Hotel for comfort and hospitality, not to leave with my family feeling humiliated.The bed and surrounding was completely in dust I had request them to change the blankets as my younger son was feeling un easy.ALL THE GOOD AMBIENCE WITH ONE BAD EXPERIENCE FOR THE PEOPLE ATTITUDE HAS LOST THE RESPECTI sincerely hope the management takes this feedback seriously and improves the attitude and sensitivity of the restaurant and front office staff, because no guest or family should ever feel this way.

Hi, please keep a clear label on food items you keep in the room on what is chargeable and what is not. It is very misleading. Because I have stayed at 4, 5 and 7 star hotels before where we weren’t charged for the food items kept, and if they are chargeable, it will be clearly mentioned.

Group • India • May 2026