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So Sienna

38-40 Glenthorne Road, HammersmithView Map
2.5/5 - Poor
(203 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of So Sienna

#543 of 804 Specialty lodging in London (203 reviews)

Overall Rating (2.5)

Cleanliness (3)

Sleep Quality (3)

Value (3)

Service (2.5)

Location (4)

Rooms (3)

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Horrible and no heating, do not bring children

by JumperBristol on 22 Jan 2017 (Family Traveller)

Don't bother booking here unless it is an absolute last resort. Walked in to find the room shabby and run down. The carpet is covered in stains and you get the feeling it's had only the most superficial clean. I spotted an old fag end just under our bed (pictured). Worse still there is absolutely no heating. From the other reviews I can see this has been a problem for much longer than the "three days" the manager told us. The room was absolutely freezing and the electric heaters we were given co...
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Nice place....

by 2244am on 20 Jan 2017 (Business Traveller)

These Apartments have had bad reviews.. at one point we nearly canceled!! But i am so happy we didn't. Myself and my friend booked a studio flat .we had free upgrade to one bed room apartment, We arrived early that was no problem the manager was so helpful he said the room was not ready we could put our luggage in the room.. the living/kitchen area was large with dinning area plus plasma tv the room was very clean,we were delighted with our stay at the So Sienna and staff were so helpful.

AWFUL CUSTOMER SERVICE

by sprinklerking on 06 Jan 2017 (Business Traveller)

I stayed at the SO Sienna apartment on a whilst working in Hammersmith at the end of November, my colleagues and I checked in to find the central heating was not working we informed reception who played dumb to start then said they had an engineer on the way and provided us with one electric heater which was to be used to warm up the whole apartment.. we tried in vain to position the heater somewhere that could warm both the bedroom and lounge but failed, this resulted in cold / lukewarm showers...
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Small Hotel with Lesser Facilties

by shahbijal26 on 24 Dec 2016 (Family Traveller)

The hotel is an apartment style and it has minimum facilities compared to the price charged by them. Also there is no lift so for the rooms allocated on 1st, 2nd and 3rd floors the guest will have to carry luggage all the way up.

Terrible.

by Sumit008 on 20 Dec 2016 (Business Traveller)

I stayed in So Sienna for 3 weeks on a business trip. I did not like anything here except it's location. Hotel is at walking distance to the nearest hammersmith tube station. Hotel has 3 floors and does not have any lift. You will definitely have problems if you have heavy luggage. I got the Studio apartment and found broken tiles in bathroom, non working room heater and toaster, Stained carpet, very small kitchen with few utensils which were not enough if you want to cook. Room is cleaned e...
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Hotel Location

Address

38-40 Glenthorne Road, Hammersmith

london, england, united kingdom

About So Sienna

CHECK IN 2:00 PM
CHECK OUT 12:00 AM

Amenities

Wifi
Parking
Bar and lounge
Tour desk
Elevator lift
Dry cleaning
Air conditioner
No smoking
Conference room
Currency exchange
Safe deposit box
News stand
Cable satellite tv
Coffee maker
Microwave
Hair dryer
Complimentary toiletries
Laundry