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The Ritz-Carlton, Sanya

Yalong Bay National Resort DistrictView Map
4.5/5 - Excellent
(1563 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Room Types

Review and Rating of The Ritz-Carlton, Sanya

#3 of 1,314 hotels in Sanya (1563 reviews)

Overall Rating (4.5)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4)

Service (4.5)

Location (4.5)

Rooms (4.5)

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More zoo-like than paradise

by hungryforrice F on 19 Jan 2017 (Couple Traveller)

We were really looking forward to this trip, given the raving reviews we were reading on Tripadvisor. We had high expectations that unfortunately were not met. After 5 days here, we left feeling disappointed and irritated rather than relaxed and energized. Let's start with the positives first. - Over the course of our stay, we found certain individuals who went above and beyond their call of duty to make our stay special and comfortable and really appreciated the extra effort they put in.....w...
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Nice break

by XJH-DT on 07 Jan 2017 (Family Traveller)

Went before Christmas break, overall experience is above average . Kid club main activities for below 7/8 years kids, attended turtle feeding lesson but disappointed to find only showing PPT. Breakfast is good but when pack and smoker smomjng opening in front of kids it can be unpleasant. Food hotel is generally expensive can go nearby or delivery for more options. Room service is generally slow when there is a lot of people and we face mosquito issues on second floor.

exceptional service

by yi57an on 07 Jan 2017 (Couple Traveller)

Service at this Ritz Carleton was probably the best I have ever experienced at a hotel. We received hand written notes from room attendants. The service personnel at the VIP restaurant (many of them interns) in our wing were super friendly and attentive. The hotel manager who I ran into several times in the lobby asked for honest feedback. The facilities (pools, restaurant, gym, etc) were great, as expected, and the beach was quite decent. Our trip was completely enjoyable. One special note. T...
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5 Star hotel but not 5 Star service

by Hammy59 on 30 Dec 2016 (Business Traveller)

Beautiful hotel and great facilities but most of the staff seemed to be young interns with little or no training or supervision. I`m not blaming them since they were all enthusiastic but at the prices we were paying you expect better. This is a management issue which should be addressed. 95% of the guests are mainland Chinese so maybe they don`t see the difference but we certainly did. Special mention to a couple of the young interns who went that extra mile - Azhma and Zoey who were delightful...
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good for family with kids

by yachuanx on 28 Dec 2016 (Family Traveller)

We took our 2 years old girl to ritz-carlton yalong bay for 3 nights and had wonderful time. all staffs including house keeping are friendly. We booked the club lounge room and had most of our meals in the lounge. Food there is OK. the only problem is fewer food for our little one. ps. the air conditioning in the room is poor and the air in the room is dry. several times awake during the night and my baby always ask for water....

Hotel Location


Yalong Bay National Resort District

Sanya, Hainan, China

About The Ritz-Carlton, Sanya



Bar and lounge
Business center
Airport shuttle
Handicapped accessible
Valet parking
Tour desk
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Golf course
Conference room
Currency exchange
Safe deposit box
Sauna bath
News stand
Atm cash machine
Mini bar
Cable satellite tv
Coffee maker
Hair dryer
Complimentary toiletries
Pets allowed