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The Towers at the New York Palace

455 Madison AvenueView Map
4.5/5 - Excellent
(2931 reviews)

Why This Hotel?

Good Location
Free Wifi

Room Type

Provider
Room Types

Review and Rating of The Towers at the New York Palace

#82 of 464 hotels in New York City (2931 reviews)

Overall Rating (4.5)

Cleanliness (4.5)

Sleep Quality (4.5)

Value (4)

Service (4.5)

Location (5)

Rooms (4.5)

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Two days of rest

by Baldshirma E on 26 Jan 2017 (Family Traveller)

I've stayed at dozens and dozens of 5 star hotels, throughout the world, this hotel is the BEST! The staff that runs this hotel is professional,polite and they very attentive. Needless, to say... this hotel is beautiful, stately and maintained perfectly! The Lotte New York Palace is a gem. The location is on Madison Avenue, it's in close proximity to the finest stores and more importantly, the Metropolitan Museum is an eight minute cab ride. This is the hotel of my choice!! Last but not le...
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Standout staff makes the difference

by millarye on 25 Jan 2017 (Couple Traveller)

General: I notified the concierge in an email containing a few requests a week or so before our arrival, that we were celebrating our engagement and that was the purpose of our trip. What surprised me was that they actually took note of that little line in the email, and complimented us with well wishes every now then. Just little gestures that meant a lot to the smiley, pink-cloud-riding-couple we were during our stay. Room: The room was disappointing. We had booked a so-called Cathedral Vie...
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Banquet event

by jlev67 on 25 Jan 2017 (Business Traveller)

Our company held an annual event in the Library and Drawing Room on the 3rd floor. It was a much more intimate space than the hall on the second floor, which is where we've held this event in the past. The rooms were beautiful, and just the right size. We held our cocktail hour in the Library, which made for a great party vibe. Dinner was held in the Drawing Room just next door. The tables were set beautifully, and the staff timed the meals perfectly with our scheduled events. The food was excel...
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A class Above the rest

by Mytravelink on 25 Jan 2017 (Business Traveller)

Thank you for a amazing vacation. This was our first stay at this hotel and loved it! We stayed in a junior suite in the Tower. The room/view was amazing. Views were spectacular and the bed was heavenly! Always the best staff ready to accommodate you at 5 star level. Expertise and attitudes sum up the quality of staff and hotel accommodations!

Large rooms, so-so service

by BLH1960 on 25 Jan 2017 (Friends Traveller)

This hotel has a great location - walking distance to lots of great attractions. The rooms are unusually large though the decor is nothing special. Bathrooms are ordinary- old tubs, not walk in showers, shower curtains, not glass doors. No turn down service at night unless you request it each evening. Mini bar had opened candy in it and despite my drawing this to the attention of the desk staff, used candy was not removed and mini bar wasn't serviced. Some of the check in staff were lovely, som...
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Hotel Location

Address

455 Madison Avenue

new york, new york, united states

About The Towers at the New York Palace

CHECK IN 3:00 PM
CHECK OUT 12:00 PM

Amenities

Wifi
Parking
Bar and lounge
Spa
Gym
Business center
Restaurant
Concierge
Valet parking
Massage beauty center
Elevator lift
Reception 24 Hrs
Dry cleaning
Baby sitting
Air conditioner
No smoking
Conference room
Currency exchange
Safe deposit box
News stand
Atm cash machine
Cable satellite tv
Hair dryer
Laundry
Pets allowed