National carrier Air India will now offer “Namaskar Sewa” at Indira Gandhi International Airport to provide better services to the passengers.
“Namaskar Sewa” is a meet-and-greet service wherein the staff of Air India will take care of its passengers from the airport entry gate till boarding. The airline will charge passengers for this service.
Air India spokesperson Dhananjay Kumar said, “For Namaskar Sewa, we have fixed nominal charges for domestic passengers – Rs.750 and for international passengers, it will Rs. 1,500.”
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Air India recorded over 80 lakh domestic and more than 35 lakh international travellers during April-June in 2019.
An Air India official said, “Air India already has Namaskar Sewa kind of services but for only first-class passengers, not for Business and Economy class. This new service, however, will be for all the passengers.”
This service is a pilot project which will be available at Delhi Airport only. Although the management is ready to launch it at Mumbai Airport soon, along with airports like Kolkata, Chennai, Bengaluru and Hyderabad in the pipeline.