Answered: The Most Frequently Asked Questions at India’s Busiest Airports

The pandemic has had a huge impact on how we board a flight. Be it the check-in facilities or the security check requirements, airports across the country have implemented a host of changes to ensure that flying continues to remain safe and comfortable for travellers.

Along with keeping a track of the latest quarantine requirements and travel restrictions , there are many airport-related queries that cross one’s mind prior to boarding a flight.

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Be it the facilities available to you or the time you should be arriving at the airport, here are the most commonly asked questions across 4 major Indian airports that you must check before your next flight:

1. Indira Gandhi International Airport, Delhi

>Is a hard copy of the boarding pass required at the Delhi Airport?

Yes, it is advisable for passengers to carry a hard copy of their boarding pass in order to avoid any unnecessary inconvenience. The same can be printed after completing the web check-in procedure.

>How early should I reach the airport?

Passengers must reach the airport at least 2 hours prior to the departure time in case of domestic flights and 3-4 hours prior to the departure time in case of international flights.

>Does the Delhi airport offer COVID testing facility? 

Yes, a 24×7 COVID testing facility is available for travellers at the Delhi airport. It is located at Level 1, Airport Connect Building, Terminal 3. Passengers can book a slot for this facility in advance and even modify it in case they are not able to reach at the appointed time.

2. Chhatrapati Shivaji Maharaj International Airport, Mumbai

>Can I purchase Personal Protective Equipment (PPE) such as a face mask, a face shield, gloves, etc., at the airport?

Yes, in case passengers require PPE in addition to what’s provided by the airlines, they can purchase items such as a face mask, a face shield, hand sanitizers, gloves, etc., at pharmacy stores located at the airport at various locations.

>Are retail, food and beverage outlets operational at the airport?

Yes, limited retail, food and beverage outlets are operational at the Mumbai airport for passengers travelling on both domestic and international flights. All necessary precautions for safety and hygiene are being undertaken at the operational outlets.

>Does the Mumbai airport offer COVID testing facility?

Yes, the Mumbai airport offers a 24×7 testing facility near Departures Area (gate numbers 3 and 4) as well as the Terminal 2 Arrivals Lounge Area.

3. Kempegowda International Airport, Bengaluru

>What are the mandatory things to bring to the Bengaluru airport as per the new guidelines?

While travelling from the Bengaluru airport, some of the most important things that passengers must do include:

  • Completing their web check-in as per the government norms and generating the boarding pass.
  • Having a valid government-issued photo ID card if travelling on a domestic flight; and a passport with valid visa if travelling on an international flight.
  • Wearing a face mask at all times.

>Is COVID testing facility available at the Bengaluru airport? 

Yes, the 24×7 COVID testing facility has recently been launched at the Bengaluru airport. Along with the sample collection kiosk and the testing laboratory, a waiting lounge with strict adherence to COVID safety protocols is also part of the facility. Passengers also have the convenient option to pre-book their slots for the facility.

>How can I access the Wi-Fi service at the Bengaluru airport?

Passengers can access the free Wi-Fi service (upto 45 minutes) at the Bengaluru airport with a simple log-in process. They also have an option of availing paid Wi-Fi services at nominal rates. As per government rules, only those passengers with local numbers or those with international roaming packs can access the Wi-Fi due to the One-Time Password (OTP) verification process.

4. Netaji Subhas Chandra Bose International Airport, Kolkata

>Is COVID testing facility available at the Kolkata airport?

No, passengers must note that this facility is not yet available at the Kolkata airport. The same has been confirmed by the official Twitter handle of the airport:

>Which Indian city is providing daily flights to Kolkata?

As per the West Bengal government, daily flights are now allowed between Delhi to Kolkata. However, flights from Mumbai, Ahmedabad, Pune, Nagpur and Chennai to Kolkata continue to operate only on Monday, Wednesday and Friday.

We hope that this information will help you plan your flight journey in a better way!