Amara Gateway Hotel

Of course. Here is a strong but fair review that clearly communicates your disappointment without sounding unnecessarily aggressive:’ A Very Disappointing Experience at Amara GatewayI had quite high expectations from Amara Gateway, especially considering the reputation and positioning of the property, but unfortunately, my recent experience was extremely disappointing.The biggest concern was the service. From the moment we arrived, the overall level of hospitality was far below what one would expect from a property of this standard. The staff appeared indifferent, and there was a noticeable lack of warmth, attentiveness and basic guest engagement. Requests were either not handled promptly or required repeated follow-ups, which made the entire experience frustrating rather than relaxing.The food was equally disappointing. The quality and taste did not match the expectations one would have from a hotel of this category. Several dishes lacked freshness, flavour and proper execution. What should have been an enjoyable dining experience turned into something we simply wanted to finish and move on from. Considering the prices and the positioning of the hotel, the food quality needs considerable improvement.What was most disappointing was the lack of consistency between the image of the property and the actual experience. A hotel can have beautiful surroundings and a good reputation, but ultimately, service and food are what guests remember. Unfortunately, those were the two areas where Amara Gateway fell well short during our visit.I sincerely hope the management takes this feedback constructively. There is clearly potential, but the property needs to focus much more on staff training, guest interaction, service standards, food quality and overall attention to detail.I am sharing this review because I genuinely believe properties of this calibre should listen to honest guest feedback and continuously strive to improve.Overall, a very disappointing experience, particularly when it came to service and food. I hope the management takes corrective action and that future guests have a considerably better experience.I can also make it ’??more hard-hitting and detailed, suitable for a Google review, while keeping it factual and credible.

One of the worst hotel experience I ever had.1. Smelly toilet2. Gave them key to clean the room. Didnt do it and gave excuses like we do it in front of guests for ’trust purpose’ which was clearly a lie.3. Lights go off randomly and fire alarm starts loudly every time it happens.4. They double charged me for breakfast and forced me to get the breakfast again since they cant process the refund. Extremely unprofessional. What a joke.5. No hot water in the shower.6. Food is overpriced and bland. We ordered pizza once and it came completely burnt. When complained, the staff said ’we made it extra crispy’. When I raised my voice volume, then they agreed to make another one.7. Oh and no wifi working. Pathetic.Not recommend at all.

I recently stayed at Amara Gateway Hotel and had a pleasant experience overall.The hotel provided all the essential amenities, including drinking water, towels, tea, and coffee. The furniture and overall interior design were quite good and created a comfortable atmosphere. While some furnishings showed minor signs of wear and partial damage, it did not significantly affect the stay and is simply something that could be improved.The morning buffet was above average to good, offering a decent variety of options. With a few enhancements, it has the potential to be even better.However, there were a couple of issues that should be noted. Hot water availability was inconsistent, and the staff landline service was not functioning properly during the stay. These are areas that would benefit from attention, especially considering the hotel's otherwise good infrastructure.Overall, Amara Gateway Hotel has strong potential to improve and truly shine. I would rate my experience 4.3/5.

The service was extremely unprofessional and disappointing. Before even taking our order, the staff rudely told us that if we wanted to leave, we could go and that it didn’t matter to them. Such behavior clearly shows a complete lack of respect for customers and a careless attitude towards service. This is unacceptable in any hospitality business. I strongly urge the owner to take this seriously and provide proper training to the staff, as this kind of conduct can drive customers away and harm the reputation of the hotel.

I have ordered 1 bisleri of cost 20 rupees and to my surprise they charged 63 rupees which is clearly violation of law. When asked they said this is management decisions..pathetic mindset..I have booked 3 rooms here.. will not recommend anyone to visit this hotel.. they don't know the word Hospitality I paid INR4800 with Breakfast.the service quality is pathetic. Only one cheap low quality towel provided for washroom