Balaji Regency Kanhangad

Service was bad and there was no parking available.

Service and management were good.

I’m honestly disappointed with my stay at this hotel. While I understand that checkout times are set for a reason and guests are expected to follow them, the way it was handled here felt unnecessarily rigid and unaccommodating. After a long 10-hour journey, I was extremely tired and had chosen this hotel for its convenience and good reviews. I initially booked for one night with the option to extend for two more nights depending on my experience.Unfortunately, instead of a comfortable stay, I was met with multiple issues from having to request basic things repeatedly to a broken bathroom door that clearly shouldn’t be in use for guests and needs to be fixed immediately. On the morning of checkout, I received multiple reminder calls, which felt pushy rather than courteous. A short grace period of even 20–30 minutes would not have made any real difference, especially since the hotel didn’t appear fully booked and the room itself wasn’t in a condition to be reassigned right away.What made things worse was the behavior of the front desk staff. The person on duty in the morning, who I believe may have been the manager, was rude and impolite. He did not come across as professional or accommodating, and frankly did not seem qualified for that role. There wasn’t even a basic “thank you” or “goodbye” when I checked out, which reflects poorly on the level of service.I also feel the hotel’s reviews may be somewhat overhyped compared to the actual experience. In hindsight, I’m glad I only booked for one night rather than committing to a longer stay, as it gave me the flexibility to move elsewhere. I ended up finding a much better place closer to town with far more professional service and a significantly more pleasant stay.One positive note: the café at the hotel was actually quite good. The food was enjoyable, and a lady from the café staff was especially friendly and helpful, which I appreciated.Overall, based on my experience, I would not recommend staying at this hotel.

ixigoer •

Business • India • Apr 2026

Nice

The accommodation was very clean and well kept.