Emarald Calicut

The hotel gives a good city vibe being in the top floor of a mall. The staff were friendly and helpful. The rooms were big and clean. It was a good stay for a family.

My stay at this hotel was truly exceptional. The staff ensured a warm welcome and provided excellent service throughout. The room was spotless, spacious, and equipped with everything I needed. The dining experience was wonderful, and the overall ambiance was very comfortable. I would gladly choose this hotel again and recommend it to everyone seeking quality hospitality

Dear Emarald Group of Hotels,I recently stayed at Emarald Hotel Calicut with my family (my wife and our 4-month-old baby), and I would like to share my feedback regarding our experience.During our stay, we faced a couple of issues that caused us inconvenience:1. Midnight Payment Request:One night, when I returned to the property around midnight, I requested a water bottle. The staff provided it but immediately insisted on payment at that hour. I requested to settle the bill during checkout, but they did not agree and insisted on payment right then. This situation was quite uncomfortable, especially since I was with my infant late at night.2. Breakfast Timing Communication:My booking included breakfast. On one of the mornings, I informed the reception that we would be stepping out early and would return later. However, no one mentioned the breakfast timing or that it would close by 10 a.m. Later, I received a call at 10 a.m. informing me that breakfast service was about to close, leaving us unable to use the benefit we had already paid for.I’m sharing this feedback so that you can look into the matter and ensure better communication and guest handling in the future. I would also appreciate if you could review my experience and consider a suitable response or gesture of goodwill.Thank you for your attention and understanding

Very very bad hospitality and management. Rooms were goood. But hospitality from the management side ’’

worst experience, No quality, no Hygienic, No Hot water on washroom, Bad customer service, its not affordable price for this service, Bad smells