Emarald Calicut

Had a wonderful experience... The rooms and service were good

Safety Hazard & Service Failure’Hotel Name: Emerald Plaza Inn, Calicut’Stay Dates: April 7th ’ April 8th, 2026’Amount Paid: ’4,705’Detailed Incident Report:On the night of April 7th, at approximately 12:30 AM, the air conditioning unit in my room suffered a major electrical short circuit. Visible sparks were emitted from the unit, followed by a loud "blown circuit" sound and a strong, pungent smell of burning plastic/electrical components. The AC unit immediately became non-operational.’Impact & Response:’Safety Risk: The incident posed a direct fire hazard and physical threat to my safety during the middle of the night.’Lack of Resolution: I reported the issue to the hotel management immediately the next morning. While staff inspected the unit, they stated it "could not be repaired" at that time and offered no alternative room or compensation for the lack of facilities.’Loss of Service: I paid for a premium AC room but spent the majority of my stay without functioning ventilation or cooling in distressing conditions.

On the night of April 7th around 12:30 AM, the air conditioner in my room had a severe electrical short circuit. Sparks were visible, followed by a loud noise like a circuit blowing and a strong smell of burning plastic or electrical parts. The AC stopped working immediately. This created a fire hazard and endangered my safety during the night. I informed the hotel management the next morning. Although staff checked the unit, they said it couldn't be fixed at that time and did not offer another room or any compensation. I paid for a premium AC room but had to endure most of my stay without cooling or ventilation, which was very uncomfortable.

The service was terrible and the rooms were unclean.

Service was very poor and cleanliness was lacking, with a strong unpleasant odor. I do not recommend this place.