Hotel Pankaj Executive

Unfortunately, my experience was far below expectations. The room provided to us was extremely dirty and poorly maintained. The cleanliness and overall condition of the room were unacceptable. In addition, the service provided by Hotel staff was highly unsatisfactory and did not meet even basic hospitality standards.Furthermore, while making the online booking, hotel listed several amenities, including a dental kit, shaving kit, soap, and other essential toiletries. However, none of these facilities were available in the room. This is misleading and creates a false impression for guests booking your hotel.

The room condition is very poor and not properly maintained. The air conditioner makes a lot of noise, making it difficult to sleep. The staff is also not cooperative, and the overall service experience has been very disappointing. I would not recommend staying here unless the cleanliness, maintenance, and customer service improve significantly.

The location of this property is definitely good, but I highly recommend checking the room in person before you finalize your stay.’We faced multiple issues during our visit:’AC Problems: The AC had a continuous water leakage issue.’Basic Amenities: Drinking water was barely provided (almost negligible), and they don't even provide a basic dental kit’you have to buy your own from outside.’Triple Occupancy Issue: If you book a room for 3 people, they don't provide a proper extra bed; one person literally has to sleep on the floor.’Food: The breakfast was just average, nothing special.’Overall, an average experience. They seriously need to improve their service and maintenance.

I recently visited this hotel for lunch and overall had a pleasant experience. The hotel has a welcoming atmosphere, clean surroundings and a comfortable dining area that made the visit enjoyable. The ambience was relaxing and suitable for both family outings and casual business meetings.One area where the hotel could improve is its service speed. The lunch service was noticeably slow and we had to wait longer than expected for our food to arrive. While the staff members were polite and courteous the delay affected the overall dining experience.However, the quality and taste of the food made up for the wait. The dishes were well-prepared, flavorful and served fresh. Every item we ordered had a good balance of taste. It was evident that the kitchen focuses on maintaining food quality, which is a major positive point for the hotel. The menu also offered a decent variety of options to suit different preferences.The prices were slightly on the higher. While the food quality justified the cost to some extent, a more competitive pricing structure would make the experience even better and attract more customers.Overall, despite the slow service and somewhat high prices, I had a good experience at this hotel. The delicious food, pleasant environment and professional staff left a positive impression.

We usually take halt at this hotel while travelling long distances since it falls on the route.I must say that from past 3-4 years the quality of the rooms and hotel has degraded drastically. Room conditions are poor. Bed is pathetically uncomfortable. They do not check the room and provide towels according to the people checking in, you have to ask for it.Toilets are okayish, sanitarywares are begging for replacement.Working Air conditioners are a hit or miss. If you are lucky, it will cool the room, if not, you better rely on the ceiling fan.Hilarious situation happened to us when i told the evening reception guy that ac is not cooling, two people came set the temperature to 20 and told it will cool the room at this set temp quickly. I asked the reception guy what if the ac does not work, his reply was astonishing and told that, we will charge you for non-ac. The ac took 4hrs just to start cooling the room. The reception guys during evening time are not co-operative. Speaking with them is a task and they speak as if i have asked their kidneys.Ordering tea to the room takes 15-20mins. By the time it reaches, the tea is cold. Food is good though. One more thing, the crockery used especially the tea cups have stains on it.To summarize, i will never halt at Pankaj. Will look for some other option.