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Rooms & Guests
Hotel The Heritage
Canal, opposite R.P.Memorial Public School, near Bansagar Dam, Ratahara, JIWLA, 486001
Hotel The Heritage ensures a comfortable stay for their guest. Hotel offers free wifi along with room service. All the rooms are equipped with Cable TV and attached bathroom.
Popular Facilities
Restaurants
Cupboard
First Aid kit
First Aid kit
Television
Towels
Corporate Executive Room
Book with ₹0
+ ₹425 taxes and fees, per night, per room
5.2
Pleasant
•687 reviews
Rude staff, slow service and unclean rooms
Guest as saying
5.2
Pleasant
687 Users
Guest Impressions
Food service takes over 30 minutes on some occasions, while other service experiences are excellent.
Food quality is inconsistent, ranging from tasty meals to tasteless or inedible dishes.
Staff interactions range from helpful hospitality to complaints about rude treatment.
Food
4.0
Food quality and taste are poor, with slow service.
Staff
4.0
Staff interactions and service are frequently rude, slow, and unhelpful.
Cleanliness
4.0
Rooms and bedsheets can be unclean, with toiletries reportedly unavailable.
Value for Money
4.0
Room prices feel high for the overall experience.
Total Reviews
Poor Service Experience
2.0
Manager @Rajesh Singh was very rude don't have a manner to talk and service was very slow and also refuses to provide basic amenities over all experience was very bad
Avnish Mishra •
Solo Traveller • Jul 2026Disappointing Function Stay
2.0
We have booked this hotel for one of the function, however the experience was very bad , hotel manager was very rude and doesn’t have manners to talk, refuses to provide what has been agreed, slow service and room prices are overrated.
neha mishra •
Group • Jul 2026Disappointing Poor Service
2.0
Manager Rajesh Singh was quite rude and lacked proper manners when speaking. The service was very slow, and they also refused to provide basic amenities. Overall, the experience was very disappointing.
Avnish Mishra •
Solo Traveller • Jul 2026Disappointing Event Stay
2.0
We reserved this hotel for an event, but the experience was quite poor. The hotel manager was rude and lacked proper manners, refused to deliver what was promised, the service was slow, and the room rates were too high.
neha mishra •
Group • Jul 2026Disappointing Stay Experience
2.0
Pathetic staff, unclean rooms, booked hotel for my father for 1st of July paid Rs 3400, made booking through make my trip, hotel tried to deny check in, gave check in after argument, gave very poor room, dirty bedsheets and no toiletries. Please avoid this cheater hotel. My father had to stay only for a few hours but even then this Hotel Heritage could not provide proper room or service. Very bad staff, please avoid this hotel.
utkarsh singh •
Family • Jul 2026Hotel Facilities
Safety and security
CCTV
Fire extinguisher
Security Guard
Room amenities
Cupboard
First Aid kit
Television
Bathroom
Towels
Transfers and transport
Parking
Travel counter
Food and drinks
Restaurants
Dining area
Services and conveniences
Luggage Storage
Accessibility
Elevator access
Safety and cleanliness
First Aid kit
Doctor/Nurse on Call
Other facilities
Elevator access
Front desk
Languages spoken
English
Hindi
Hotel Policies
Check-in:
From: 12:00 PM
Check-out:
To: 10:00 AM
Check-in
12:00 PM
Check-out
10:00 AM
Property Policies
- Guest must be over 18 years of age to check-in to this hotel.
- As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
- The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
- Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
- Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
- There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
- All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
- Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
- Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
- Primary Guest should be 18+ years of age
Property Information
- Number of rooms - 12
- Number of floors - 3
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