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Icon Heritage Bakkhali - Where the Sea Meets Luxury
Vill- Lakshmipur, P.S- Freserganj Coastal, Bakkhali, West Bengal- 740057, BAKKHALI, 743357
At Icon Heritage Bakkhali - Where the Sea Meets Luxury, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hotel to ensure you stay connected during your visit. For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as luggage storage. At the hotel, utilize the convenient laundry service to maintain your preferred travel attire fresh, allowing you to pack lighter.Craving relaxation? In-room amenities such as 24-hour room service and room service allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms at Icon Heritage Bakkhali - Where the Sea Meets Luxury come furnished with air conditioning to cater to your needs and comfort.At Icon Heritage Bakkhali - Where the Sea Meets Luxury, select bathrooms are equipped with toiletries to enhance your comfort during your stay. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.At Icon Heritage Bakkhali - Where the Sea Meets Luxury, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity.
Popular Facilities
Restaurants
24*7 Room Service
Couples only
24*7 Security
Late Check-in Supported
Wi-Fi in public areas
Plaza Junior Suite with Lake View
Complimentary Wifi
Book with ₹0
+ ₹784 taxes and fees, per night, per room
5.5
Pleasant
•80 reviews
Poor service, dirty pool and poorly maintained rooms
Guest as saying
Not for comfortable stay
ixigoer •
Couple • India • Oct 2026My stay at Icon Heritage was very disappointing. The service was terrible, and the staff were neither professional nor friendly. The hotel is not well kept; the swimming pool had broken tiles, making it appear unsafe and uncared for. The bathroom was also dirty and poorly maintained. The food was another letdown. Prices were high, but many menu items were unavailable. For the few options offered, the cost was not reasonable. Additionally, the room we received was much smaller than the one shown during booking and check-in, which felt misleading. Overall, the poor service, unprofessional staff, lack of upkeep, dirty facilities, overpriced food with limited choices, and misleading room assignment made this a very unpleasant experience. It is definitely not worth the price, and I would not recommend this hotel.
Anirban Tah •
Solo Traveller • Sep 2026My stay at this hotel was very disappointing. The service was really bad, and the staff were not attentive or helpful. Simple requests took too long to be handled, showing a clear lack of professionalism and good customer service. Overall, the experience was frustrating and did not meet even basic hotel standards. Management needs to work on improving staff behavior, responsiveness, and service quality. From my experience, I would not suggest this hotel to anyone looking for decent service and a comfortable stay. It was definitely one of the worst hotel service experiences I've had.
max pain •
Solo Traveller • Sep 2026
5.5
Pleasant
80 Users
Guest Impressions
Rooms, bathrooms, common areas, and the pool show recurring maintenance problems.
Service ranges from friendly and hardworking to slow, inattentive, and unprofessional.
Prices often seem high relative to room quality, maintenance, and available amenities.
Location
6.0
Near a beach but far from the main road and sea beach.
Food
5.0
Food experiences are mixed, ranging from good to very bad.
Staff
5.0
Staff service is mixed, ranging from polite and hardworking to unhelpful and unprofessional.
Room Comfort
5.0
Room comfort is mixed, with some comfortable rooms and others poorly maintained or unpleasant.
Cleanliness
4.3
Cleanliness is inconsistent, with reports of dirty facilities, insects, and unpleasant smells.
Value for Money
4.2
Value feels poor, with complaints about high prices and rooms not matching costs.
Total Reviews
Acceptable
2.8
Not for comfortable stay
ixigoer •
Couple • India • Oct 2026Disappointing Hotel Experience
2.0
My stay at Icon Heritage was very disappointing. The service was terrible, and the staff were neither professional nor friendly. The hotel is not well kept; the swimming pool had broken tiles, making it appear unsafe and uncared for. The bathroom was also dirty and poorly maintained. The food was another letdown. Prices were high, but many menu items were unavailable. For the few options offered, the cost was not reasonable. Additionally, the room we received was much smaller than the one shown during booking and check-in, which felt misleading. Overall, the poor service, unprofessional staff, lack of upkeep, dirty facilities, overpriced food with limited choices, and misleading room assignment made this a very unpleasant experience. It is definitely not worth the price, and I would not recommend this hotel.
Anirban Tah •
Solo Traveller • Sep 2026Disappointing Hotel Stay
2.0
My stay at this hotel was very disappointing. The service was really bad, and the staff were not attentive or helpful. Simple requests took too long to be handled, showing a clear lack of professionalism and good customer service. Overall, the experience was frustrating and did not meet even basic hotel standards. Management needs to work on improving staff behavior, responsiveness, and service quality. From my experience, I would not suggest this hotel to anyone looking for decent service and a comfortable stay. It was definitely one of the worst hotel service experiences I've had.
max pain •
Solo Traveller • Sep 2026Excellent Food Stay
10
The best hotel in Bakkhali with good food.
Surajit Kumar Mondal •
Solo Traveller • Aug 2026Disappointing Experience
2.0
The behavior during booking was fine, but the experience after booking turned out to be disappointing. The price was excessively high.
Sourav Barman •
Solo Traveller • Aug 2026Hotel Facilities
Access
Couples only
Late Check-in Supported
Safety and security
24*7 Security
Family and kids
Family room
Transfers and transport
Onsite car parking
Internet access
Wi-Fi in public areas
Languages spoken
English
Food and drinks
Restaurants
24*7 Room Service
Services and conveniences
Luggage Storage
Laundry Service
Hotel Policies
Check-in:
From: 12:00 PM
Check-out:
To: 10:00 AM
Check-in
12:00 PM
Check-out
10:00 AM
Property Policies
- Guest must be over 18 years of age to check-in to this hotel.
- As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
- The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
- Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
- Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
- There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
- All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
- Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
- Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
- Primary Guest should be 18+ years of age
Property Information
- Car parking slots - 20
- Number of floors - 2
- Number of rooms - 35
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