Sundaram Palace

Very good service very nice room

Nice rooms..my room was good for 1. Neat n clean. Bathroom is clean and spacious. They accept Cards which is great. AC and TV functional. Had a mini fridge too. Overall comfortable. Staff checks proactively for lunch or dinner orders. Only issue is with the hand shower which doesn't work. It's situated near the bus stand which is a 2 minutes walk, however it's a little inside the street hence away from the noise of the road. There is a Pizza Hut, market and a theatre nearby and loads of eateries.

Nice rooms..my room was good for 1. Near n clean. Bathroom is clean and spacious. They accept Cards which is great. AC and TV functional. Had a mini fridge too. Overall comfortable. Staff checks proactively for lunch or dinner orders. Only issue is with the hand shower which doesn't work. It's situated near the bus stand which is a 2 minutes walk, however it's a little inside the street hence away from the noise of the road. There is a Pizza Hut, market and a theatre nearby and loads of eateries.

I stayed at Hotel Sundaram Palace , and my experience was quite average. The room was compact and did not have a clock or a night lamp. The main issue was that the TV was not working, and even after calling the staff, they couldn’t fix it. The geyser also wasn’t working at first, and after several calls, they finally repaired it, but it took about 30 minutes, which was very inconvenient. The bathroom was okay, but nothing special.Overall, it’s a very decent place but not a good hotel in my opinion. The only good thing is the location ’ it’s near Siliguri Junction, the bus station, and local markets, which makes it convenient for travelers.

What I liked:Location: Perfectly situated just opposite the railway junction and close to the bus stand. Easy access to public transport within a short 100-meter walk, which made commuting very convenient.Facilities & Services: The hotel offers daily room service, complimentary bottled water, and a well-maintained environment.Food: The in-house restaurant was excellent’serving from 8 AM to 10 PM with a good variety of dishes at reasonable prices. The taste was quite satisfying too.Staff: Very polite, cooperative, and understanding. They were helpful and made the stay comfortable.What could be improved:I had booked a double bedroom but was initially allotted Room 304 where the AC was not working. After repeated calls, I was shifted to a twin bedroom due to unavailability of doubles.Although I was assured that a double room would be available after two days, I was never reallocated. This was inconvenient since the twin beds were small, uncomfortable for two, and the room lacked a refrigerator (which the double rooms had).Final Thoughts:Despite the room issue, the overall experience was good thanks to the location, food, and courteous staff. With a little improvement in room management and allocation, this hotel could easily be a 5/5.