SVN GRAND

Had a pleasant stay at SVN Grand, Kakinada. The hotel is centrally located and easily accessible. Rooms were clean and comfortable, staff were courteous and helpful, and the food was good. Check-in was smooth and the overall service was satisfactory. A good choice for both business and family stays. Recommended.

We visited last week with family to hotel for lunch. We ordered some north indian food & one Odia Thali Platter.The platter contains some side dishes which I found less oily, less spicy, less masala & complely healthy during this summer.I will surely recommend my friends & relatives to go for the same.

Subject: Complaint Regarding Food Quality & ServiceDear Team,I recently visited Mirchi Restaurant at SVN Grand Hotel and had a disappointing experience that I feel needs your immediate attention.We ordered soup and chicken tikka, but the quality of the food served was unacceptable. The chicken tikka clearly tasted stale, as if it was from the previous day and reheated before serving. This is not only unfair to customers but also raises serious concerns about food safety and hygiene standards.Serving leftover or stale food reflects poorly on your brand and the overall dining experience. As a customer, I expect fresh, hygienic, and properly prepared food’especially from a reputed establishment.I request you to:Look into this matter seriouslyEnsure strict quality checks in your kitchenTake corrective action to avoid such incidents in the futureI hope you treat this feedback constructively and improve your service standards.Regards,

SVN Grand we stayed here for 5 days and paid for 7 days. FIRSTLY we went to Hotel with our luggage to receptionist 1st floor. There is no room service boy for bring our luggage. Room is waste room. No Bucket and mug in Bathroom. After we ask for bucket and mug they supplied floor cleaning person's bucket and mug. No phone connection to receptionist cause of phone not working. Hot water is not coming after 5 AM. Hot water coming only 5 AM to 10.30 AM and 5 PM to 10 PM.They said Coffee and Tea is 24 hours available, but it is available after 7 AM only. Breakfast is available 7.30 AM to 10.30 AM only. So we couldnot eat complimentary Breakfast three days althou we paid for 7 days room rent.Wash basin water not flowed. It is very slowly going to drainage. So we cant use wash basin for tooth brushing.Mainly they did not supply shampoo and soaps daily. They supplied first day only. Shaving kit never supplied.Another shocking news about Towels and Pillow covers and Rugs never chsnged. So much people used same Bed sheets same Rugs same Towels. Itching your skin is damn sure.Every day we request them to get Coffee powder, Milk powder sugar packets for making coffee at 5 AM.Lift is also very old and no proper censor.No meals as Lunch and Dinner. Biryani and non and pulkas only available for Lunch and Dinner.I never enter like this bad worse worst hotel in my life.Totally SVN Grand is very Bad worse worst hotel.One night 11 PM door bell was ringing many times when we were sleeping deeply.Is there any drunken persons may be ringing the bell.If any functions are in Function Hall, they close restaurant for hotel room staying persons, because they start buffet for Function. So we are suffering for the Function.All of my review is my personal experience.I forgot to mention one thing no body can answer my phone call at 5 AM.My Kinley water bottles purchased by me are theft by house keeping. This is also your management instructions.All of these my own experience including function catering matter.

I had a very pleasant stay at SVN Grand Hotel. The staff were genuinely good and courteous, with special appreciation for the reception executives Rakesh and Raju’they were prompt, professional, and extremely helpful throughout my stay.The room service team was equally well-mannered and respectful, ensuring timely and efficient service. Overall, it was a comfortable and satisfying experience.Highly recommended for anyone visiting Kakinada.