The Elgin Mount Pandim-Pelling

If I could give more than five stars ...this property cannot be rated it's so beautiful and elegant. Food, ambience, location, staff service everything is top notch. It feels like a different world. Visited in July early monsoon days so was less crowded.

If it were possible to rate higher than five stars, I would. This place is incredibly beautiful and elegant. The food, atmosphere, location, and staff service are all exceptional. It truly feels like stepping into another world. I visited in early July during the monsoon season, so it was less crowded.

Amazing location with stunning views, especially when the sun and clouds don't overlap.

The location, viewpoint, and historical significance are definitely impressive, but the rooms require a lot of maintenance and cleaning. We encountered spiders, bed bugs, and flies in our rooms. Visitors appreciate heritage sites, but they also expect fully serviced rooms.

The rooms are very well done and far better than Elgin in Gangtok. However travel to the other rooms/ wing is very cumbersome given the terrain is not really walkable. The walk to breakfast daily is very ardous. My last day today here over a 3 nights stay and i have faced this daily. Old and senior citizens are seen struggling up and down.The other thing is service. Its slow and breakfast is very chaotic. Zero management of guests - servers forget, refills for buffet are late and its hot inside the restaurant in the morning breakfast hour. Room service arrives but half the time they forget to get basics like achar or onions. Dishes are not available from one day to another - there is a room menu but things are said to be unavailable. Given the walk uphill room service is a better bet. They claim to have a generator but ive spent 5 hours one night with no electricity and no one reachable for help either as lines were cut and we were in another wing of the resort - its beautiful outside but the view can do little at 3 am and no electricity. Helpless situation. This was a horrible experience not expected at a 4 star facilityTo make things worst, the room ordering ( in room dining) and food was not discounted which is something most resorts do and im an avid traveller so i know this to be true. We never order room service regularly till we talk discounts. Here we were flatly refused and we had no choice given the navigation for food outside is tough. We were staying 3 nights and You dont want to go hunting at night with no car or return facility.So great view and location but many issues with the resort