The Fern Residency Morbi

Very poor experience. This feels more like a lodge converted into a hotel than a property worthy of the Fern Group brand. Unfortunately, it seriously dents the brand’s image. There are two floor in a large old fashioned building. Which have is converted in a hotel. There are shops on other floors.The restaurant is very basic and seemingly there just for the sake of having one. Request the hotel owner/ Manager to check the stains of the bowls you are serving to the guest. To make matters worse, the Room AC stopped working in the middle of the night.The rooms are also poorly insulated, with constant highway traffic noise and incessant honking throughout the night. Getting a good night’s sleep is not possible.Overall, a highly disappointing stay. Strictly avoidable.

Extremely disappointing stay. It seems more like a lodge turned into a hotel rather than a proper Fern Group property, which negatively impacts the brand's reputation. The hotel occupies two floors of a large, old-fashioned building, with shops on the other floors. The restaurant is very basic and appears to exist just for formality. I urge the hotel owner/manager to address the stains on the bowls served to guests. To make things worse, the room's AC stopped working in the middle of the night. The rooms have poor insulation, with constant highway noise and nonstop honking throughout the night, making it impossible to get a good night's sleep. Overall, a very unsatisfactory experience and best avoided.

ROOMS - THEY MAY HAVE 50-80 ROOMS, BUT ONLY 10-15 ARE ACTUALLY USABLE. WE BOOKED THE "WINTER GREEN ROOM" FOR 4.8.26 ON 1.8.26 (FULLY PREPAID). WHEN WE ARRIVED, THE LOCATION WAS SHADY - INSIDE A SHOPPING COMPLEX, NOT A STANDALONE HOTEL. THE ROOM WAS POORLY MAINTAINED AND SMELLED BADLY (OLD FUNGUS SMELL DUE TO LACK OF VENTILATION). WE REQUESTED A KING BED, BUT THE ROOM HAD TWIN BEDS. I ASKED FOR A KING BED ROOM SINCE I WAS WITH MY WIFE AND 2-YEAR-OLD BABY WHO NEEDED TO SLEEP BETWEEN US. THEY SUGGESTED PUSHING THE TWIN BEDS TOGETHER, BUT I SAID IT WOULDN'T BE COMFORTABLE AND REQUESTED A ROOM CHANGE. THEY SAID THIS WAS THE LAST ROOM IN THAT CATEGORY. I OFFERED TO PAY EXTRA FOR AN UPGRADE, BUT SUDDENLY THEY CLAIMED THEY WERE SOLD OUT FOR THE DAY, MEANING THEY ONLY HAD THAT SMELLY, POORLY MAINTAINED ROOM LEFT AMONG 80 ROOMS, WITH ONLY ONE GUEST SEEN AT RECEPTION AND NONE ELSEWHERE (STRANGE BUT POSSIBLE). LONG STORY SHORT - WE DID NOT CHECK IN AND LEFT TO FIND ANOTHER HOTEL AFTER PAYING FULLY TO THE FERN, MORBI, AS OUR CHILD NEEDED PROPER SLEEP. WE WERE TIRED FROM TRAVELING ALL DAY. SERVICE - THE FERN'S TEAM CONTACTED EASEMYTRIP ON A CALL. THE PERSON SPEAKING WAS NOT FROM THE FERN AND SEEMED TO BE A RECOVERY AGENT FROM A PREVIOUS JOB. HE WAS RUDE AND SAID WE CHOSE THE LOWEST CATEGORY AND THAT WAS ALL THEY HAD TO OFFER. SO, THE FERN'S WINTER GREEN ROOM IS THEIR LOWEST CATEGORY AND CUSTOMERS BOOKING IT ARE NOT VALUED. IF SO, JUST REMOVE THIS CATEGORY FROM YOUR INVENTORY! DON'T YOU MAKE MONEY FROM WINTER GREEN ROOM? MR. RECOVERY AGENT, LET ME TELL YOU - 4.8.26 THE FERN - WINTER GREEN ROOM - 2600/- TAX PAID VIA EASEMYTRIP HOTEL NEPTUNE INN - 3780/- TAX PAID - WALK-IN SO, BE PROFESSIONAL AS THE CUSTOMER PAID MORE FOR A BETTER ROOM ELSEWHERE THAN YOUR SO-CALLED "REPUTED CHAIN." ANYWAY, I DON'T WANT A REFUND, BUT OUR EXPERIENCE AT THE FERN - MORBI HAS COMPLETELY CHANGED OUR OPINION OF THIS CHAIN, AFTER HAVING STAYED AT THE FERN - MUMBAI A FEW MONTHS AGO. IF BOOKING THE WINTER GREEN ROOM AT THE FERN, YOU ARE TAKING A RISK. HAVE A BACKUP PLAN READY, AS THEIR RECOVERY AGENTS WILL GIVE YOU TROUBLE. ADIOS.

I had an outstanding experience at The Fern Residency, Morbi. The hotel offers a perfect blend of comfort, cleanliness, and warm hospitality. The rooms are spacious, well-maintained, and equipped with everything needed for a relaxing stay.The staff is exceptionally courteous, professional, and always ready to assist with a smile, making every guest feel welcome. The food is delicious with a great variety, and the overall service is prompt and efficient.The hotel's commitment to hygiene and guest satisfaction truly stands out. Whether you're visiting for business or leisure, The Fern Residency, Morbi is an excellent choice. I highly recommend it and look forward to staying here again.

The hotel's rooms are spacious and very clean. The housekeeping team was kind and helpful. The food was delicious as well. Overall, the service was excellent and the experience was very good.