The Royal Phular Hotel, Muzaffarpur

Service is poor, the food lacks flavor, and the staff's behavior is very bad.

I had a pleasant stay and appreciated their service.

This restaurant appears to have a recurring problem of serving stale chicken mixed with some fresh pieces. I am not basing this on just one occasion—this has happened to me about 4–5 times, and I have evidence of these instances. The chicken had a stale, unpleasant odor and flavor, making the food quality unacceptable. Food safety should never be ignored, especially when repeated occurrences could cause food-borne illnesses. I sincerely hope the relevant food safety and inspection authorities investigate this restaurant and review their food handling and storage procedures. I strongly recommend that customers reconsider ordering from Bhoj via Swiggy or eating here. From my experience, the food has been very disappointing, with the stale smell and taste dominating everything else. This is not a complaint about a single bad order—it is a persistent problem that requires attention.

This is my second visit, and some maintenance is needed. It was amazing before, but now there are some maintenance issues.

This restaurant does not even deserve 1 star as their service is so worst. They are just using Royal name and they should understand that it needs to maintain the quality of services. Orders don't come even after waiting for more than 30 minutes. They are using scratched cutlery and giving different plates on same table which shows their unprofessionalism in the services. Pathetic experience and worst service.