Udaan Hotel Pine Crest, Pelling

Had a pleasant stay

Couple • India • Mar 2026

Overall good and my kids enjoyed the stay

Family with teens • India • Mar 2026

Our stay at this hotel turned out to be extremely disappointing and frustrating right from the beginning. As soon as we entered the room, we noticed that the telephone line was not working. Instead of being able to settle down and relax, we had to spend nearly an hour waiting for the issue to be repaired. After a long and exhausting 7-hour bike ride, this was the last thing we expected. We were already physically tired and simply wanted to rest, but the inconvenience wasted our valuable time and added unnecessary stress.Understanding the inconvenience caused, we politely requested either a room change or at least a room upgrade. However, the staff refused to accommodate our request without providing any proper justification. There was no sense of hospitality or willingness to help, which was very disappointing.The situation became even worse when we tried to freshen up. After riding for several hours, we were looking forward to taking a hot shower to relax. Shockingly, there was no hot water available in the room. This is a very basic facility that any decent hotel should provide, especially considering the amount they charge. Due to the unavailability of hot water, we had no option but to simply wash our faces and adjust.To make matters even more unacceptable, one of the staff members handed us a drinking water bottle that had a strong chemical smell. Drinking water is a basic necessity, and such negligence raises serious concerns about hygiene and safety standards. This incident completely ruined our mood and trust in the hotel’s service quality.Overall, the service, maintenance, and basic amenities provided were far below expectations. For the amount charged, the experience did not justify the price at all. Instead of feeling comfortable and welcomed, we felt ignored and dissatisfied throughout our stay. I sincerely hope the management takes these issues seriously and improves their service standards, because in its current state, the hotel is definitely not worth the money.

Our stay in Pelling was absolutely memorable. The duplex room was so cozy, spacious, and beautifully done,it felt worth every penny. The highlight was definitely the mesmerizing Kanchenjunga view from the room balcony,waking up to that view felt unreal. The food deserves a special mention’pure heaven for vegetarians, with so many delicious options and amazing taste. Overall, the stay felt comfortable, peaceful, and truly special. Would 100% recommend this place to anyone visiting Pelling.

No doubt it is good and beautiful stay, It has mesmerizing view of Mt. Kanchenjunga. Food is top notch!! The rooms were clean and neat, but due to some issue there was no hot water though they had centralized geyser not sure if only our room faced that issue. We had to use only ice cold water as there was no quick fix to this. Could say the experience wasn't smooth or pleasent due to this. But it can be bettered. However, the staff was really nice, also the restaurant staff were such a cutiess, so polite and friendly. ;)