Welcomhotel by ITC Hotels, Fort & Dunes, Khimsar

Our stay was absolutely fantastic from start to finish. The hotel has a great atmosphere, but the highlights were the wonderful hospitality and top-notch service.Abhishek was our server and he truly made our time special.Friendly vibe and high energy throughout the property.Prompt attention to detail during all of our dining experiences.Warm hospitality that made us feel valued as guests.If you want a relaxing getaway with people who truly care about your experience, this is the place. Abhishek and the rest of the team deserve huge praise. We cannot wait to come back!

Booking in advance is definitely needed for a walk-in lunch. The food was excellent. The service was also very friendly.

I stayed at this hotel for two days. The first day was enjoyable, with breakfast served as a buffet. However, the second day was very disappointing. The hotel moved the breakfast buffet to the Dunes area for other guests but did not inform me. I went to the main restaurant expecting the same buffet setup as before. Since I had to leave for Jodhpur to catch a flight, I only had about 15 minutes for breakfast. The restaurant was nearly empty, and after waiting to be attended, I was seated. Another staff member took my order several minutes later and told me it would take 15–20 minutes to prepare. At that point, I couldn’t eat and still leave on time. I asked the reception for a refund of the breakfast charges because the expected buffet was not available due to lack of communication. Instead of resolving it quickly, I waited 15 minutes while staff questioned how I booked and if it was direct. Eventually, my refund was denied. Mr. Naveen Chopra said the hotel never promised a buffet and I had only "assumed" it would be like the previous day. He also said they wouldn’t refund the "small amount" of ₹400. The problem wasn’t the ₹400 but poor communication, bad customer service, and refusal to admit the hotel’s mistake. If I had been told about the change, I could have planned better. Instead, I wasted time, missed breakfast, and faced an uncaring response. This is not the hospitality I expected from Welcomhotel by ITC Hotels, Fort & Dunes, Khimsar. A simple apology and customer care would have fixed this. The experience left a very bad impression. I had planned to return with my family but will now reconsider. I hope management takes this feedback seriously and improves communication and service.

Definitely recommend this place for a comfortable and relaxing stay in Bengaluru!The hotel is centrally located, making it very convenient to travel to many of Bengaluru's popular attractions.The rooms were exceptionally comfortable, and the housekeeping service by Mr Murugan was outstanding. He checked in with us every day to ensure we had everything we needed, and his attention to detail was truly appreciated.A special mention to Mr Sanjoy at the front office reception, who was extremely polite, welcoming, and professional. What made our stay even more memorable was the genuine smile and warm Namaste from every member of staff’it created such a wonderful first impression.The breakfast spread was excellent, with a fantastic variety of authentic and delicious food.I also took the opportunity to experience the Kaya Kalp Signature Massage, and Mrs Nisha was exceptionally skilled and professional. It was a truly relaxing and rejuvenating experience.The gym and swimming pool were both very well maintained, adding to the overall excellent experience.Thank you to the entire team for making our stay so comfortable. We look forward to visiting again!

The staff were so kind! They upgraded our room because there were some delays on their end with check-in. The rooms were spotless, the beds were comfy and the washrooms were clean. Plus, there was plenty of water in the room. I’m definitely coming back! We also had lunch at their restaurant- The Mahjong Room.