Aristocrat Hotel, New Town, Kolkata

The room was pathetic, the food is also very bad. Overall I recommend to book any other hotel in this budget

Mayank Gaur •

Family • India • Sep 2026

I have never received such bad service in my life.1) I checked in at 6:45 pm,Then I came and saw that there was no towel in the bathroom. Many times (10 to 12 times)I called the room service and reception and asked for towels, they said "the towels have not arrived from the laundry yet. We are now arranging and giving you towal." After complaining to customer care (at 7.50pm)on Make My Trip, 8.10pm gave me towel.2) Room service orders must be paid immediately, And the staff here says that this is the rule of this hotel.I will never come to this hotel again......

Very disappointing experience. I stayed at the hotel for two nights (9th & 10th June) during a family wedding, and the entire property was booked by our relatives. Unfortunately, the room service was pathetic. There were hardly any service staff available, basic things like towels were not provided on time, and overall hospitality was extremely poor. For such a large group booking and wedding occasion, we expected much better management and service standards. Definitely not a pleasant stay.

This is going to be a long review especially for families who are planning this as a wedding venue or would like to know the kind of management and people you are giving your money.We booked this venue for this year February and had finalised it on Jan '2025. This wasn't the dream destination but there were many factors that had to be taken into consideration - accomodation for 100+ people, a fairly big lawn and a proper path for the baraat procession were some of the focus points for us.Here are the list of things that went wrong:- We had a lady POC for months who had good hospitality and assured us that we will have our requirements fulfilled - if not there was always a workaround. But before 4 months of the date, she was nowhere to be found - seems like the entire managementt changed.- With the new management, there were multiple POCs and the main guy is the worst person to be in this business. He has no sense of hospitality. He kept giving us anxiety saying there is no such booking made, the lady has vanished after taking money from multiple parties!!- Just imagine, how would you feel when you have paid lakhs and in no time you are going to get married with everything uncertain.- Then in sometime he comes back saying he got the booking but not all the transactions. Again in sometime he confirms the booking. It is hard to explain what anxiety we went through. It almost felt like that they were having fun torturing us.- That guy A.Adhikary is the most unprofessional person I have come across till date. No manners, no empathy, no humility - absolute bullshit.- The room allocated for bride had no to dim lights. Just imagine!- The washroom were always so wet that you would have to skip going for hours with heavy clothes or for elderly and kids.- The first time we went to meet these guys, we were meeting vendors till 4/5pm in thte evening and we were no even offered tea/snacks, forget lunch! This is how they behave with a client who is giving you business in lakhs.- The hotel is so shabby, you would wonder that how are they charging so much. Oh! we were promised renovation too which naver happened.- Just know that these are the people who will take advantage of your helplessness and give you mental stress.I am writting this after 1 and a half months of the date as there has been so much trauma, bad memories involved. Just imagine the couple would never want to visit their wedding venue ever in life!!I couldn't post this without adding any stars, hence a 1. Otherwise it deserves none.

Extremely Disappointing Experience ’ Never Stay HereNever come to this hotel. Even by mistake do not book a room here.If you do, you will feel like you have made one of the biggest mistakes of your life.I had booked a twin bed room 15 days in advance and even paid extra money specifically for that room type. However, when I arrived at the hotel, they gave me a very small room with only one bed, which was completely different from what I had booked and paid for.When I questioned the manager about this, his response was simply: ’Sorry sir, we have overbooking. I cannot do anything.’ This is completely unacceptable.If a hotel cannot manage its bookings properly, why take reservations and extra money from customers?After arguing for some time, they offered me another small room without AC and arranged only a fan as a solution.Imagine paying for a proper room and ending up in a room where you have to survive with fan ki hawa.This kind of unprofessional management, poor planning, and lack of customer care is shocking. There was no proper support, no accountability, and no real solution provided.In the end, I had to suffer because of their mistake.For proof, I am sharing the photographs of the so-called ’twin bed room’ they offered.Strongly not recommended. Avoid this hotel at all costs.