Castle Bijaipur - A Luxury Heritage Resort, Chittorgarh

Needed toiletries and service prompt

ixigoer •

Family • India • Sep 2026

They are charging quite high for the property nothing to do at the hotel food is average charged 770 for 2 tea and one water bottle not a good experience and location is also quite far

ixigoer •

Couple • India • Aug 2026

We stayed at The Castle Bijaypur for 2 nights expecting a peaceful royal staycation, but the experience fell short of expectations.The biggest issue was the food’very overpriced and not enjoyable. With no good dining options within 55’60 km (nearest being Chittorgarh), guests are fully dependent on the property’s restaurant, which becomes a major drawback for longer stays.Our initial room did not match the booking photos and had cleanliness issues, including spiders (photos available). After raising concerns, the management did upgrade us to a better room on the second day, which we appreciate.The property was also overbooked, leading to frequent complaints and service-related arguments, which disrupted the expected calm heritage atmosphere.Despite being marketed as a royal palace experience, the hospitality felt lacking’no traditional welcome, no welcome drink, and no cultural touch, making it feel more like a commercial stay than a heritage experience.Other issues:* No wifi in rooms and only works near reception with limited speed.* No Housekeeping and room service.* Staff is polite and tries to help but appears undertrained and unable to manage guest expectations.Special mention: booking coordinator Nikita. Communication before and during the stay was poor, with delayed or missing responses and several booking-time promises not being fulfilled.The 2-star rating is only because the staff made some effort and the room was eventually upgraded after complaints. Otherwise, the experience does not justify the premium pricing.

We spent two nights at The Castle Bijaypur hoping for a tranquil royal getaway, but the stay did not meet our hopes. The main problem was the food, which was expensive and not tasty. Since there are no good dining places within 55–60 km (the closest being Chittorgarh), guests rely entirely on the hotel's restaurant, which is a big downside for longer visits. Our first room was not like the photos shown in the booking and had cleanliness problems, including spiders (we have photos). After we complained, the management upgraded us to a better room on the second day, which we appreciated. The hotel was also overbooked, causing many complaints and service disputes that disturbed the peaceful heritage vibe. Although promoted as a royal palace experience, the hospitality was lacking—no traditional welcome, no welcome drink, and no cultural elements, making it feel more like a commercial hotel than a heritage stay. Other issues included no wifi in rooms (only near reception with slow speed), no housekeeping or room service, and staff who were polite and tried to assist but seemed undertrained and unable to meet guest expectations. A special note on booking coordinator Nikita: communication before and during our stay was poor, with delayed or missing replies and several promises made at booking not kept. We rate it 2 stars only because the staff made some effort and the room was upgraded after complaints. Otherwise, the experience does not justify the high price.

Poor service and low-quality food, with an unsatisfactory response.