Club Mahindra Emerald Palms, Goa

Our stay at Emerald Palms, Club Mahindra, was very disappointing. I don't think this place deserves a 5-star rating, especially when compared to the excellent service at Club Mahindra Assonora. 1. Very poor coordination for simple requests I asked Room Dining for a spoon for my child, but they told me to call Housekeeping. Housekeeping then directed me to another number. I wasted about 20 minutes just trying to get a spoon, which finally arrived almost 30 minutes later. Such poor coordination is unacceptable for a 5-star hotel. 2. No effort to check on guests or their experience At Club Mahindra Assonora, staff regularly checked on us to ensure we were comfortable and satisfied. At Emerald Palms, there was little to no effort to make us feel welcome or cared for, and no one seemed concerned about our arrival or check-in process. 3. Basic toiletries were neglected Our bathroom lacked shower gel. Despite informing staff, it was never replenished during our stay, even at checkout. We had to specifically request basic toiletries, which should have been provided before our arrival. 4. No proactive service for the sofa-cum-bed We had a sofa-cum-bed in our room, but no one asked if we needed extra bedsheets or blankets. At Assonora, such items were provided proactively without needing to ask. Overall, the hospitality difference between Assonora and Emerald Palms was significant. Assonora made us feel genuinely cared for, while at Emerald Palms, we had to constantly follow up for even basic needs. For a 5-star property, the service and guest attention were very disappointing. Guests should not have to make multiple calls just to get a spoon, toiletries, or bedding. Staff should be proactive instead of waiting for repeated requests.

Our recent family vacation at Club Mahindra Emerald Palms in Goa, enjoyed with my wife and young daughter, was truly delightful. This trip was a benefit from my employer, BHEL, which I deeply appreciate. From the moment we arrived, the front desk staff welcomed us warmly and were very kind and helpful, especially with arranging an early check-in that made settling in easier after traveling with our child. The housekeeping team kept our room clean, cozy, and well cared for throughout our stay. The swimming pool was a standout feature—spotless, well-kept, and a perfect spot for relaxation. Our daughter had a great time there, adding to our memorable holiday. Dining at the resort was also a pleasure, with tasty food, a nice atmosphere, and attentive staff, making family meals enjoyable. The resort’s family-friendly vibe, hospitality, and excellent service really impressed us. Cleanliness, comfort, and good amenities were especially important with a young child, and the resort met all these needs beautifully. I want to thank BHEL for offering such valuable family benefits and the Club Mahindra Emerald Palms team for their wonderful hospitality. We left Goa with cherished memories and joyful family moments. It was a fantastic holiday experience we will remember fondly!

Our stay at Club Mahindra Goa was truly delightful and restful. The Game Zone stood out, and my daughter was thrilled with it. The staff were kind and helpful, patiently introducing her to all the new games. She really enjoyed playing the Taco and Azur games. All in all, it was a wonderful and enjoyable time for our entire family.

I had expected a much higher standard from a well-known property like Club Mahindra Emerald Palms, especially considering the premium price charged for the stay.Unfortunately, we found cockroaches inside the refrigerator, which was extremely unhygienic and unacceptable for a property of this standard. We immediately brought the issue to the staff’s attention, and the room was changed. However, simply changing the room does not make the overall experience satisfactory. When guests pay a premium price for a reputed property, basic cleanliness and hygiene should be a given, not something that requires complaints.This was particularly disappointing because Club Mahindra is a well-established hospitality brand, and expectations from such an expensive property are naturally high. The incident significantly affected our impression of the resort.I hope the management takes this feedback seriously and ensures much stricter housekeeping and hygiene checks, particularly in areas such as refrigerators, kitchens and other places where pests can create serious hygiene concerns.For a property at this price point, this standard is simply not acceptable.

ixigoer •

Family • India • Sep 2026

Location : OK (Peaceful and quiet)Property : Good (Well maintained)Rooms : Good & CleanOverall upkeep : 3/5Beach is closeby at a 10min walk.Issues Faced :1. The housekeeping service was extremely slow, multiple reminders had to be given for things like plates, water, towel, etc. (with multiple errors - asked for 5, received only 3 after 30 mins)2. There was construction work going on in the pool area on a weekend (Saturday) which disrupted our relaxing time. The work could easily have been finished on a weekday with less guests.3. The maintenance of the rooms was sub-par. There were mushrooms growing out of the walls outside the washroom. (See photo)4. One of the days we were busy during the day, so we requested for a room cleanup and housekeeping service in the evening. It took us 5-6 calls to finally get both the rooms cleaned as we were told, the housekeeping staff was not available. It was a Sunday.5. Housekeeping staff entered one of our rooms without permission using the master key while they were sleeping.