Club Mahindra Puducherry

Swimming pool not working, but showing in the booking page is a most deceiving trick. goi g through major renovations not worth the money

ixigoer •

Family • India • Oct 2026

Renovation work is going... AC in the room was leaking.. Wash area and urinal is in same room at the restaurant

ixigoer •

Couple • India • Sep 2026

1-Star Review ’ Extremely Disappointed with Club Mahindra PuducherryI am a Blue Member of Club Mahindra, and this review is based on my personal experience during our stay at Club Mahindra Puducherry for my daughter's 3rd birthday.We specifically selected this resort because my daughter loves swimming. Before booking, I called the resort and confirmed that the swimming pool was operational. Based on that confirmation, I made the booking, purchased swimming costumes and goggles, and planned her birthday celebration around the pool.To our shock, just one day before check-in, the resort called and informed us that the swimming pool was closed for renovation. By then, it was too late to change our plans.I immediately contacted Customer Care and my sales executive, requesting assistance such as changing my booking to another property or providing a goodwill gesture. Customer Care assured me that the resort would help, and my sales executive promised to call back. Unfortunately, neither happened.When we reached the resort, the Front Office Manager was unwilling to acknowledge that we had confirmed the pool before booking. Instead of understanding our situation, we were made to feel as though we were giving false information. As customers, we trust the information provided by Club Mahindra representatives. Are members expected to record every call just to prove what was promised?The disappointments didn't end there. Our room did not have shower gel. Even after informing the Front Office, it was not replenished until we followed up again. Such basic housekeeping is expected from a premium holiday brand.Another surprising response from the Front Office was that they were ready to close the property for renovation but kept it open due to high demand. If a key facility like the swimming pool is unavailable, members should be informed well in advance or offered suitable alternatives.We also paid around ’500 + GST for the beach sand rail ride, which lasted barely 45 seconds. It did not provide value for the amount charged.The only positive part of our stay was the Galaxy experience. The staff member who conducted it was knowledgeable, engaging, and made it enjoyable for our family. He deserves full appreciation and a 5/5 rating.I upgraded my membership after the wonderful experience at Thekkady, especially because of how much my daughter enjoyed the facilities there. Sadly, the Puducherry experience was completely different and ended up spoiling her 3rd birthday celebration.I hope Club Mahindra takes this feedback seriously and focuses not only on selling memberships but also on delivering the quality of service and customer experience that members are promised.

My mother got a full body rash from sleeping on the sofa-cum-bed at one of the rooms at this property earlier this week.... This is a 5 star property that should not at any cost have bug problems, thorough cleaning is needed , it's very unfortunate that we had this experience..... The property is beautiful and the staff are friendly and helpful but this is completely unacceptable!!!

I I am extremely disappointed with my experience at Club Mahindra Pondicherry. I traveled with my family and booked this resort expecting a relaxing vacation. However, no one informed me in advance that the swimming pool was closed and unavailable. Had I known this before arriving, I would have chosen a different resort.The staff failed to communicate this important information, which was very unprofessional and irresponsible. We specifically chose this property because of the amenities, and the closed pool was a huge disappointment for my family.Overall, the customer service was poor, and the lack of transparency ruined our stay. I would not recommend this property unless the management improves its communication and customer service. Dont go there ! There is many resorts are there for this prices, food are also very bad!! No choices for buffet!!